We’re Here to Listen — An Introduction to the California Peer-Run Warm Line

Have you ever wanted to talk to someone who just gets it? This presentation introduces the Mental Health Association of San Francisco’s California Peer-Run Warm Line. Available 24/7/365 via highly-trained peers with their own lived experience, we aim to support you, regardless of how “big or small,” through authentic human connection. Talk to us — we’ve been there.

Presenter Bios:

Sarah Jean Flynn (She/Her) | Director of Warm Line Programs:

As the Director of Warm Line Programs at MHASF, Sarah Jean oversees the California Peer Run Warm Line and CalHOPE Warm Line. She is passionate about expanding peer-driven services and takes great pride in the excellence of the MHASF Warm Line’s uniquely impactful service to the community.

Raina Daniels (They/She) | Associate Director of Outreach & Strategic Partnerships:

Raina Daniels’ role at MHASF is focused on developing a coalition of peer-run phone-based mental health support programs, thanks to the California Department of Health Care Services. MHASF operates the largest statewide peer-run warmline in the nation, where Raina developed and managed the FEMA/SAMHSA-funded CalHOPE Warm Line branch in response to the Covid-19 pandemic. She additionally facilitates a monthly community of practice composed of Peer-run Warmline leaders from across the US.

Sherrel Cross (She/Her) | Associate Director of Warm Line Programs:

Sherrel has been committed to community mental health work for over a decade, serving in various nonprofit organizations and advocating as a peer with lived experience. Joining MHASF in 2016 as a Warm Line Peer Counselor, Sherrel has worked in multiple positions on the Warm Line since. Currently, she serves as the Associate Director of Warm Line Programs, ensuring the quality of the programs, including efficient operation and team engagement, and identifying opportunities for ongoing improvement. She is passionate about the transformative power of peer connection.

This webinar is funded by Alameda County Department of Adult and Aging Services, Contra Costa County Area Agency on Aging, the City of San Francisco’s Department of Disability and Aging Services, San Mateo County Aging and Adult Services, Sourcewise, and the California Department of Aging.