Stories fill the news about aides who take advantage of, rather than care for, a parent, spouse or other family member in their home. Drained savings accounts, missing jewelry, and unexplained bruises are all too common experiences. One way to avoid becoming a victim is to conduct an attendant background check. Background checks include: a review of job performance and verification that the information provided to the family caregiver is accurate, and the attendant can do the job that the caregiver needs to be done.
Some states, including California, may be referred to as closed record states because most criminal records are not readily available to the public. Although this makes checking an attendant’s history more challenging than in other states, a background check can still be conducted.
Getting past information about a potential aide can take longer than some caregivers are able to wait. One of the best and quickest strategies is to check with formal and informal references, including talking with those who have employed the aide or who have seen them at work. Those with Internet access can very quickly confirm address, age and name information.
Below are strategies for conducting a background check yourself, followed by options available if you hire others to perform these duties. Some caregivers may find that a combination of the two options works best.
Create a file for each candidate. At the interview ask for the following information and use this information in your search:
Consider hiring an agency to conduct the background check, including checking criminal history records available through the California Department of Justice (DOJ). The DOJ will not release records to an individual family caregiver, only to a qualifying organization. Criminal records cannot be released without the applicant’s permission.
The attendant would be asked to undergo a fingerprint check and sign a release allowing their criminal record history to be searched.
Tip:With talk of fingerprinting and criminal records, family caregivers may feel uncomfortable requiring their potential care attendant to go through this process. It’s important to know that all home health and nursing home caregivers are required to go through a similar screening process.
California law allows certain government and private organizations qualifying as an “Applicant Agency” to conduct criminal record background checks to help determine the suitability of a person applying for a license, employment, or as a volunteer working with children, the elderly or the disabled. Qualifying organizations can include law enforcement agencies, public and private schools, nonprofit organizations and in-home supportive care agencies.
Organizations providing skilled nursing services (i.e., services of a registered nurse or licensed vocational nurse) are required to be licensed as home health agencies in California. State law requires that home health agency employees, including registered nurses, licensed vocational nurses, and certified home health aides, to have background checks as a part of their licensure or certification. Each of the bodies that regulates these license certified employees is notified of subsequent arrests.
Organizations that do not provide skilled nursing services, such as home care aide organizations, do not require licensure and therefore are not required to perform criminal background checks. Many organizations perform the checks anyway to ensure they are hiring qualified providers. Be sure to ask detailed questions about an agency background checking process. You can also ask the attendant to sign a waiver of confidentiality, so you can view background information.
Tip: California is called a “closed record state”. The California Penal Code 11105.3 restricts the distribution of criminal background checks. Records are released according to specific categories. For example, a background check on a person applying to be a police officer will include any arrest and/or conviction for life. A background check for a person applying as a home care aide, on the other hand, will only include arrests and/or convictions for the last three years.
TrustLine is California’s registry of in-home childcare providers, tutors and in-home counselors who have passed a background screening. It was created by the California Legislature in 1987. All those listed with TrustLine have been cleared through a fingerprint check of records at the California Department of Justice. This means they have no disqualifying criminal convictions or substantiated child abuse reports in California. TrustLine is administered by the California Department of Social Services and the nonprofit Child Care Resource and Referral Network. The California Academy of Pediatrics endorses it.
TrustLine welcomes eldercare providers to be on the registry. Once qualified for the TrustLine registry, a hired caregiver can remain on the registry indefinitely and use it as a background reference with any employer.
Caregivers can check to see if a provider is registered on TrustLine by calling (800) 822-8490. You’ll need to provide the person’s full name and driver’s license number. It’s free. If your current aide or the aide you are interviewing is not registered, just call TrustLine’s 800 number or go to : How to Register/Applications and Fees to learn how they can apply.
Private investigators are licensed with the state to search out information about an individual. You’ll find them in the Yellow Pages under “Investigator”.
A California-licensed “private investigator” is a person who engages in business or accepts employment to protect persons; conducts investigations; determines the cause or responsibility for fires, losses, accidents or damages to persons or property; or gathers information to be used in court.
Elder-abuse cases often involve monetary exploitation, sometimes at the hands of a family member or paid caregiver. In the United States, an estimated five million seniors are victims of financial exploitation, physical abuse or neglect each year. An estimated 84 percent of elder abuse cases go unreported, according to the U.S. Senate Special Committee on Aging. With a ratio of one-in-five people expected to be over 65 years old by 2030, the problem of elder abuse is expected to grow. Unfortunately, at this time, financial crimes are not included in criminal background check information provided by the DOJ for employment in a home aide capacity. A credit bureau check of a potential attendant may provide a wealth of sensitive information in this area.
If a family caregiver is concerned about potential abuse by a hired attendant here are some warning signs of a potential problem (adapted from the Mesa, Arizona Police Department):
The only authorized screening program in California with access to finger print records for California Department of Justice and the FBI.
California Department of Consumer Affairs information with links for reporting elder abuse, contacting the LTC Ombudsman office, and researching nursing home licensing.
Select ‘California Law’ and then Civil Code (for consumer Reporting - 1786) or Penal Code (for Criminal Checking Reporting - 11105.3 California Investigative Consumer Reporting Agencies Act, California Civil Code §1786, and California Criminal Background Check Act Penal Code 11105.3.
Elder Financial Abuse Prevention Network
An organization that works to prevent financial abuse of elders and dependent adults.