Family Care Navigator

General Information & Assistance

The ADRC of New Mexico provides information and access to long-term care support and services.

Care Recipient Eligibility:

Adults age 18 and older with functional disabilities and persons of all ages with development disabilities

Caregiver Eligibility:

Anyone

Within New Mexico,
call: (800) 432-2080

Outside New Mexico, call:
(505) 476-4846

Benefits.gov (formerly GovBenefits.gov) was launched in an effort to provide citizens with easy, online access to government benefit and assistance programs. Eight years after its initial launch, GovBenefits.gov underwent a major redesign and became Benefits.gov. However, the program's mission remains the same: reduce the expense and difficulty of interacting with the government while increasing citizen access to government benefit information.

Care Recipient Eligibility:

N/A

Caregiver Eligibility:

N/A

Benefits.gov is unable to respond to specific scenarios or provide personalized advice. A number of Other Resources and Frequently Asked Questions are available to help answer any questions you may have about government programs, benefits, and services.

For additional government information, you may call USA.gov's National Contact Center at 1-800-FED-INFO (1-800-333-4636), Monday through Friday, 8 a.m. to 8 p.m. Eastern Time, to speak to an information specialist.

AAAs offer aging services, including:
- Information and Assistance
- Care management
- Nutrition services (i.e., Meals on Wheels)
- Legal assistance
- Services for family caregivers through the Family Caregiver Support Program (FCSP)

Care Recipient Eligibility:

Anyone age 60 or older

Caregiver Eligibility:

Anyone

Albuquerque:
(505) 924-3641

Santa Fe:
(505) 827-7313

Taos:
(575) 737-5350

Tucumcari:
(575) 461-4377

Deming:
(575) 544-2164

Clovis:
(575) 769-1613

Navajo Nation - Window Rock:
(928) 871-6868

New Mexico Pueblos and Apache Tribes - Albuquerque:
(505) 476-4698

Government Health & Disability Programs

Assists individuals and families with eligibility questions and problems related to Medicare, including prescription drug coverage under Medicare Part D, managed care, long-term care planning, health insurance and other health care issues.

Care Recipient Eligibility:

Medicare beneficiary

Caregiver Eligibility:

Anyone

Santa Fe: (866) 451-2901

Albuquerque: (866) 842-9230

Las Cruces: (800) 762-8690

Provides New Mexico's aged or disabled veterans with rehabilitative, residential and medical care and services. Also helps veterans and their families to present claims for veterans' benefits to the federal government.

Care Recipient Eligibility:

Veterans who are residents of New Mexico

Caregiver Eligibility:

Family members of a veteran

(866) 433-8387

Centennial Care is New Mexico's Medicaid system, implemented on January 1, 2014. Medicaid is a health insurance for people with limited income and resources, which pays for a variety of medical services.

Care Recipient Eligibility:

Must be low-income - based on specific government criteria

Caregiver Eligibility:

___

(505) 827-3103

Government program offers a consumer directed option allowing recipients of Medicaid home and community based waivers to choose the services they need, hire their own service workers including friends and relatives (in some programs, spouses are excluded), and decide where and how to spend their Mi Via budget.

*Online Information on this program is also available in Keres (Pueblo), Navajo, and Spanish.

Care Recipient Eligibility:

Receiving one of the following Medicaid Waivers:
and#9642; Disabled and Elderly (DandE)
and#9642;Traumatic Brain Injury

Caregiver Eligibility:

___

(866) 786-4999

AAAs offer aging services, including:
- Information and Assistance
- Care management
- Nutrition services (i.e., Meals on Wheels)
- Legal assistance
- Services for family caregivers through the Family Caregiver Support Program (FCSP)

Care Recipient Eligibility:

Anyone age 60 or older

Caregiver Eligibility:

Anyone

Albuquerque:
(505) 924-3641

Santa Fe:
(505) 827-7313

Taos:
(575) 737-5350

Tucumcari:
(575) 461-4377

Deming:
(575) 544-2164

Clovis:
(575) 769-1613

Navajo Nation - Window Rock:
(928) 871-6868

New Mexico Pueblos and Apache Tribes - Albuquerque:
(505) 476-4698

Legal Help & Advocacy

Assists individuals and families with eligibility questions and problems related to Medicare, including prescription drug coverage under Medicare Part D, managed care, long-term care planning, health insurance and other health care issues.

Care Recipient Eligibility:

Medicare beneficiary

Caregiver Eligibility:

Anyone

Santa Fe: (866) 451-2901

Albuquerque: (866) 842-9230

Las Cruces: (800) 762-8690

Free civil legal assistance for low income residents.

(928) 871-4151

Provides legal information through law helpline. 

(877) 974-3400

Ombudsmen investigate complaints made by, or on behalf of, individual residents in long-term care facilities, including nursing homes and assisted living facilities. They also answer questions about the quality of care or financial, physical, or mental abuse in residential facilities.

Care Recipient Eligibility:

Resident in a long-term care facility

Caregiver Eligibility:

Anyone

(866) 842-9230

Program Manager:
(505) 476-4790

Adult Protective Services assist vulnerable and elder adults to stop and prevent abuse, neglect, or exploitation. Anyone can make a report about suspected abuse to the Hotline.

Care Recipient Eligibility:

Adults age 60 or older and adults with disabilities

Caregiver Eligibility:

Anyone

(866) 654-3219 or
(505) 476-4912

AAAs offer aging services, including:
- Information and Assistance
- Care management
- Nutrition services (i.e., Meals on Wheels)
- Legal assistance
- Services for family caregivers through the Family Caregiver Support Program (FCSP)

Care Recipient Eligibility:

Anyone age 60 or older

Caregiver Eligibility:

Anyone

Albuquerque:
(505) 924-3641

Santa Fe:
(505) 827-7313

Taos:
(575) 737-5350

Tucumcari:
(575) 461-4377

Deming:
(575) 544-2164

Clovis:
(575) 769-1613

Navajo Nation - Window Rock:
(928) 871-6868

New Mexico Pueblos and Apache Tribes - Albuquerque:
(505) 476-4698

Provides assistance in a wide variety of civil legal matters. 

(866) 416-1922

SCLO offers free legal services to seniors age 60 and over: Healthcare, public benefits, housing, advance directives, financial well being, guardianships, consumer support, long term care, and estate planning. 

(505) 265-2300

Provides free legal advice and limited legal representation for New Mexicans age 55 and older.

Care Recipient Eligibility:

New Mexicans ages 55 and older

Caregiver Eligibility:

___

Bernalillo County: (505) 265-2300

Outside Bernalillo Co.: (800) 876-6657

Disease-Specific Organizations

Non-profit organization provides support for people affected by cancer, including survivors, patients and their family members. Free services include:
- Family cancer retreat
- Informational cancer packages for people newly diagnosed with cancer
- Legal, insurance, and paperwork assistance program

Care Recipient Eligibility:

Anyone with a Cancer diagnosis

Caregiver Eligibility:

Family members of individuals with a Cancer diagnosis

(505) 259-9583

Provides information and resources including support groups to people with Traumatic Brain Injury and their families.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

505-476-7328

Offers comprehensive medical care (diagnosis, treatment, and follow-up) to people living with cancer. Also provides online information about living with and surviving cancer as well as information for family members of cancer patients.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

(505) 842-8171

Provides medical information and other community services to people with diabetes. Programs include:
- Vision project (Dilated eye exams for people with diabetes)
- Kitchen creations (Cooking classes for individuals with diabetes and their families)
- Free glucose meters and test strips to uninsured individuals
- Diabetes self management training

Care Recipient Eligibility:

Eligibility varies by program

Caregiver Eligibility:

Anyone

Within New Mexico, call:
(888) 253-2966

Outside New Mexico, call:
(505) 476-7615

Offers comprehensive medical care (diagnosis, treatment, and follow-up) to people living with cancer. Also provides information about support groups and community resources for people affected by cancer including patients and their family members.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

Within New Mexico, call:
(800) 432-6806

Outside of New Mexico, call:
(505) 272-4946

Answering Service: (505) 857-3758

Government program assists individuals with TBI by providing short term care management and life skills training in crisis situations. This program is designed to be short term and to last no more than a year. Individuals are eligible for this program only once in their lifetime.

*Participants of this program are eligible for the Mi Via option, which allows consumers to choose their own services.

Care Recipient Eligibility:

Multiple requirements:
and#9642; Have a diagnosis of TBI confirmed by physician
and#9642; Must reside in the community and not in a facility

Caregiver Eligibility:

___

(800) 432-2080 (Within New Mexico)
(505) 827-7218

Services & Policies for Family Caregivers

FCSP services for family caregivers are provided through local area agencies on aging (AAAs) and include:
- Information
- Assistance
- Individual counseling, support groups and caregiver training
- Respite care
- Limited supplemental services, such as transportation and home modifications

Care Recipient Eligibility:

- Adults age 60 or older
Exception:
- Adults with dementia can be any age

Caregiver Eligibility:

- Anyone age 18 and older caring for someone who meets care receiver eligibility
Special Populations:
- Adults age 55 and older who are caring for anyone (that is not their child) over 18 years old with developmental disabilities
- Grandparents or other relatives age 55 and older caring for children (age 18 and under)

Santa Fe Area:
(800) 432-2080

Albuquerque:
(505) 265-1244

Las Cruces:
(800) 762-8690

Window Rock (Navajo Nation):
(928) 871-6776

State System of Home and Community-Based Services (HCBS)

 
Caregiver Assessment in Medicaid HCBS Waiver Program No
At Least One State Program with Consumer-Directed Option for Family Caregivers Yes
Lifespan Respite Grant No
State Respite Coalition No

 

Workplace Benefits for Family Caregivers

 
Paid Family Leave No
Unemployment Insurance for Family Caregivers No
Paid Sick Days No
Preemptive Law Prohibiting local Governments from Establishing the Right Sick Leave No

 

Miscellaneous Statewide Programs, Regulations and Legislation

 
State Alzheimer’s Plan Yes
Uniform Adult Guardianship and Protective Proceedings Jurisdiction (UAGPPJA) Yes
State Policy Permitting Delegation of 16 Nursing Tasks No
CARE Act*

Yes

* The Caregiver Advise, Record, Enable (CARE) Act enables family caregivers to provide safe and effective home care to older adults. In particular, it supports family caregivers when their loved ones are admitted to the hospital, and helps them to learn how to safely provide care at home once their loved ones are discharged from a medical facility.

While the finer points of the CARE Act vary from state to state, it contains three central provisions in every version nationwide:

  1. The name of the family caregiver is recorded when a loved one is admitted into a hospital or rehabilitation facility.
  2. The family caregiver is notified if the loved one is to be discharged to another facility or back home.
  3. The hospital or rehabilitation facility must provide an explanation and live instruction of the medical tasks—such as medication management, injections, wound care, and transfers—that the family caregiver will perform at home.

Provides adult day care for adults with Alzheimer's disease and related dementia, adults with developmental disabilities and adults with severely disabling mental illness. Services include:
- Respite
- Therapeutic, social/recreational activities
- Transportation
- Nutrition services
- Caregiver support groups/seminars
- Care management
- Health screening by a Registered Nurse

Care Recipient Eligibility:

- Adults age 60 or older
- Need assistance with the activities of every day life
Exception:
- Adults with dementia can be any age
- Ponderosa and Rio Rancho locations serve adults age 18 or older with developmental disabilities, and disabling mental illness

Caregiver Eligibility:

___

Albuquerque: (505) 298-1700 ext. 0

See website for local contacts numbers

Services for Care Recipients Living at Home

A network of non-profit, non-residential, community-based centers, run and controlled by persons with disabilities that offer:
- Information and referral
- Peer counseling
- Care management
- Independent living skills training
- Individual and systems change advocacy
- Benefits counseling
- Employment readiness training
- Housing referrals
- Assistive technology services
- Legal aid

Care Recipient Eligibility:

Adults with any type of disability

Caregiver Eligibility:

___

See website to locate the Independent living Center near you.

AAAs offer aging services, including:
- Information and Assistance
- Care management
- Nutrition services (i.e., Meals on Wheels)
- Legal assistance
- Services for family caregivers through the Family Caregiver Support Program (FCSP)

Care Recipient Eligibility:

Anyone age 60 or older

Caregiver Eligibility:

Anyone

Albuquerque:
(505) 924-3641

Santa Fe:
(505) 827-7313

Taos:
(575) 737-5350

Tucumcari:
(575) 461-4377

Deming:
(575) 544-2164

Clovis:
(575) 769-1613

Navajo Nation - Window Rock:
(928) 871-6868

New Mexico Pueblos and Apache Tribes - Albuquerque:
(505) 476-4698

Assists people with disabilities to obtain and retain employment. It provides information and referral services and access to assistive technology that supports independence.

Care Recipient Eligibility:

Individuals with any type of disability

Caregiver Eligibility:

___

(800) 224-7005 or
(505) 954-8562
(505) 292-0454 (TTY)

See website for local contact information

Statewide program assists people with disabilities obtain assistive devices and remain independent in their community. Services include:
- Information and referral
- Assistive technology demonstrations
- Option to borrow assistive technologies for a limited period of time
- NMTAP Financial Loan Program

625 Silver Ave. SW Ste. 100 B
Albuquerque, NM 87102

Care Recipient Eligibility:

Eligibility varies by program

Caregiver Eligibility:

___

office (505) 841-4464
fax (505) 841-4467
Toll Free GCD (in state only) 1-877-696-1470

PACE programs in New Mexico coordinate and provide the entire continuum of care and services to their older enrollees with chronic care needs to enable them to continue living safely in the community as long as possible. Care and services include:
- Adult day health care
- Medical care
- Home health care and personal care
- All necessary prescription drugs
- Social services
- Respite care
- Hospital and nursing home care when necessary

Care Recipient Eligibility:

Multiple requirements:
- Adults age 55 or older
- Certified or certifiable for placement in a nursing facility
- Live within a site's service area and able to live safely in the community at time of enrollment
* If not eligible for Medicare and/or Medicaid, private payment is accepted

*Space is limited

Caregiver Eligibility:

___

Total Community Care
Albuquerque:
(505) 924-2650

Program Manager:
(505) 476-4763

Provides adult day care for adults with Alzheimer's disease and related dementia, adults with developmental disabilities and adults with severely disabling mental illness. Services include:
- Respite
- Therapeutic, social/recreational activities
- Transportation
- Nutrition services
- Caregiver support groups/seminars
- Care management
- Health screening by a Registered Nurse

Care Recipient Eligibility:

- Adults age 60 or older
- Need assistance with the activities of every day life
Exception:
- Adults with dementia can be any age
- Ponderosa and Rio Rancho locations serve adults age 18 or older with developmental disabilities, and disabling mental illness

Caregiver Eligibility:

___

Albuquerque: (505) 298-1700 ext. 0

See website for local contacts numbers

Provides information about hospice and end-of-life care. Its website includes a Find a Hospice search tool which allows users to locate hospice and palliative care programs in their communities.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

(800) 580-9270 or
(512) 454-1247

Government program assists individuals with TBI by providing short term care management and life skills training in crisis situations. This program is designed to be short term and to last no more than a year. Individuals are eligible for this program only once in their lifetime.

*Participants of this program are eligible for the Mi Via option, which allows consumers to choose their own services.

Care Recipient Eligibility:

Multiple requirements:
and#9642; Have a diagnosis of TBI confirmed by physician
and#9642; Must reside in the community and not in a facility

Caregiver Eligibility:

___

(800) 432-2080 (Within New Mexico)
(505) 827-7218

Resources on Living Arrangements for Care Recipients

Offers online directories of in-home and hospice care providers. Database consists of member agencies of the New Mexico Association for Home and Hospice care.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

(505) 889-4556 or
(505) 228-0127

Online resource offers information on how to choose assisted living facilities in New Mexico. Also, provides directories of:
- Nursing homes
- Assisted living facilities
- Intermediate care facilities

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

(505) 880-1088

Provides information about hospice and end-of-life care. Its website includes a Find a Hospice search tool which allows users to locate hospice and palliative care programs in their communities.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

(800) 580-9270 or
(512) 454-1247