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Jobs

Thank you for your interest in employment at Family Caregiver Alliance.

We currently have the following opening:

Caregiver Navigator Specialist

FLSA Status: Hourly/Nonexempt
Hybrid Work Schedule: TBD
Salary Range – $21.33-$25.83

Family Caregiver Alliance (FCA), a nationally recognized nonprofit organization, works through direct services, caregiver education, grassroots advocacy, and collaborative policy and research to improve the quality of life for family and friend caregivers of adults living with chronic, disabling health conditions. FCA staff actively pursues innovative solutions to caregiver challenges and engages in the use of technology to expand our service reach.

Role
The Caregiver Navigator Specialist is an integral part of the Family Caregiver Alliance (FCA) direct services team. The right candidate will work with family/friend caregivers of those living with dementia and other serious health conditions, to help them access and use appropriate social and healthcare services. A range of caregiver support activities conducted by phone, videoconference and in-person are delivered in the San Francisco Bay Area. Being a good listener with strong people skills, demonstrating excellent judgement, and showing proactive problem-solving capacity are needed for this role. Reporting to the Client Services Director, this position works closely with the Direct Services and Communications team. FCA offers a hybrid home/office work schedule that is determined by position duties and with supervisor approval.

Principal Responsibilities

  • Engage with caregiver clients of adults by phone, videoconference and in-person (as needed) to aid them in successfully navigating social support and health services.
  • Employ a strong working knowledge of SF Bay Area and online social and healthcare services – public, non-profit, for-profit – to accurately convey service eligibility and engagement requirements, help to activate caregiver support services, e.g. respite, counseling, legal/financial, care planning, and other services as needed for each client.
  • Possess the ability to learn, model and teach successful caregiver support practices and dementia care strategies, aid in healthcare navigation, and provide emotional support.
  • Work collaboratively with fellow staff to represent FCA in the community at resource events (community and health fairs), helping to educate consumers and community organizations about how to access FCA services.
  • Document client activity in CareNav®, FCA’s digital client service portal and e-record system.
  • Document activity with caregivers and professional peers to track grant funded aims.
  • As appropriate and requested, participate in FCA related research and grant funded projects.
  • Other duties as assigned.

Strong Candidates Will Have:

  • Direct experience working with older adults, families and adults living with dementia and other serious illnesses. Personal or direct experience with family/friend caregiving a plus.
  • Direct experience working with diverse populations including various geographic environments, income levels, cultures, race, English language capacity, sexual orientation, religion or disability.
  • Ability to appropriately prioritize and perform multiple assigned tasks in an efficient and timely manner with attention to detail.
  • Knowledge of and ability to proficiently use (with training) digital tools including the current version of Microsoft Office Suite 365, CareNav (FCA’s client portal and e-record system), apps (Slack, Zoom, or others as provided by FCA) and other digital technology including select AI tools.
  • Proficiency and timely use of math skills to perform basic calculations.
  • Experience with protecting client information confidentiality in keeping with HIPAA requirements and FCA policy.
  • Familiar with SF Bay Area community services — social, aging and healthcare organizations.
  • Quickly able to adapt to FCA’s non-profit work values and practices.
  • Professional, pleasant attitude combined with strong people skills, excellent decision-making judgement, and proactive problem-solving capacity.
  • Strong work ethics and well-balanced capacity to both work in a self-directed fashion and also as a strong contributing member of a team.

Minimum Qualifications

  • Associate degree, applicable education certificate or comparable professional experience.
  • Proficiency in oral and written communication of the English language. Bilingual in Spanish a plus.
  • 2+ years’ experience working in non-profit, healthcare, or an organization serving older adults is a plus.
  • Personal/volunteer experience working with older adults, caregivers and/or disabled adults is a plus.
  • Excellent driving record and insured, with dependable transportation.
  • The ability to lift up to 30 pounds on occasion e.g., boxes of office paper, supplies, files, or similar.

Working Conditions

Community: This position requires some in-person meetings with caregivers in the community throughout the San Francisco Bay Area.

Home/Office: Family Caregiver Alliance allows employees to work both from a home office and from the FCA office located San Francisco in the Financial Dist., near BART. FCA requires employees who are working from home to sign a Hybrid Work agreement and to agree to a home/office schedule that matches the needs of the position. All hybrid schedules must receive prior approval from your direct supervisor. While working from home, FCA will require employees to work their regular hours and be available during those hours other than lunches and breaks. While a small stipend is currently provided, employees are generally responsible for providing home internet services, phone, and for creating a healthy workspace to perform their work.

To Apply

Submit your resume and cover letter to Indeed.com job posting or eEmail your cover letter and resume to info@caregiver.org and write Caregiver Navigator in the subject line. Applications will be accepted until the position is filled; however, applicants are encouraged to apply by August 1st for priority consideration.

EEOC Statement

FCA is an Equal Opportunity/Affirmative Action employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Fair Chance Statement

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction record.