Jobs at FCA

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Thank you for your interest in employment at Family Caregiver Alliance. We are currently hiring for the following positions:

 


Family Consultant / Social Worker

San Francisco (near Montgomery BART station)

Family Caregiver Alliance (FCA), a nationally-recognized nonprofit organization, works through caregiver education, grassroots advocacy, collaborative research and direct services (in-person in the SF Bay Area and nationally via phone, FCA CareJourney and FCA Learning Center) to improve the quality of life for family and friends caring for adults (18yrs+) living with chronic, disabling health conditions.  FCA staff actively seeks out innovative solutions to caregiver challenges and engages in the use of technology to expand our service reach.

Position:

FCA’s Family Consultant is responsible for conducting comprehensive caregiver assessments, care and resource planning and providing on-going consultation and education (in-home, by phone and videoconference) with caregivers, care receivers and their families. Responsibilities also include outreach and collaboration with service referral sources, leading caregiver education classes, representing FCA at community meetings and general efforts to advocate for and reach family caregivers throughout the community.

Essential Duties:

  • Conduct comprehensive assessment, community resource consultation and care planning in partnership with caregiving clients and their families
  • Timely and accurate response to phone, email and online web portal inquiries from family/friend/partner caregivers
  • Lead education and skill-building training for caregivers on such topics as self-care and stress reduction, managing challenging dementia care behaviors, care management strategies, family dynamics, problem solving and effective communication techniques
  • Meet or exceed established contract service delivery targets
  • Use electronic record system to accurately document all client service units and notes
  • Accurate documentation of units of service and client data for funding and research reports
  • Initiate respite and other authorized services, track utilization using established protocol
  • Facilitate psycho-educational classes and support groups
  • Present clear and concise client case histories on an as-needed basis
  • Initiate outreach and deliver effective presentations to community organizations and caregiver groups
  • Participate in professional development in-services and outside trainings as appropriate to keep current with aging, disability and caregiving best practices
  • Outreach to individuals and organizations who might benefit from FCA’s services
  • Work collaboratively as part of a team on agency-wide initiatives
  • Perform other related duties as assigned

Required Knowledge and Skills:

  • Knowledge of and sensitivity to issues of family/friend/partner caregiving
  • Ability and willingness to maintain client confidentiality
  • Knowledge and skills to assess caregiver needs and develop a plan of care which includes connections to community services  
  • Public speaking skills to engage caregivers and caregiving professionals
  • Experience or strong desire to work with senior adults and those caring for people with chronic, debilitating health conditions
  • Demonstrated ability to work both independently and as an active team member
  • Excellent listening, verbal and written communication skills
  • Strong, compassionate problem-solving skills, including the ability to provide essential information to empower the caregiving family to make informed decisions
  • Experience in facilitating individual and group counseling
  • Ability to handle a variety of tasks simultaneously
  • Comfort and proficiency using computer and other digital technology
  • Excellent organizational and time management skills

Additional Desirable Skills and Abilities:

  • Interest in FCA’s work on behalf of family caregivers and values consistent with those of a non-profit organization
  • Previous experience in and knowledge of community-based health and human services

Minimum qualifications:

  • Requires a bachelor’s degree in social work, marriage & family counseling, gerontology, mental health or a related field; Master’s degree preferred
  • Two years of experience working with older adults, caregivers and/or disabled adults; Personal experience and volunteer experience will be considered
  • Must be eligible to work in the United States
  • Proficient computer skills; Electronic record system training provided
  • California driver’s license and reliable, dependable access to transportation for home visits, community meetings and presentations throughout the SF Bay Area

Salary and Benefits:

  • DOE
  • Benefits include vacation, sick leave, paid holidays
  •  Company-paid health, dental and vision care, life insurance – 100% for employee
  •  403(b) with generous discretionary company match

To Apply:

Please email cover letter and resume to [email protected]. Write FAMILY CONSULTANT in the subject line. Applications will be accepted until the position is filled.

FCA is an Equal Opportunity/Affirmative Action employer and benefits from employing a diverse workforce. For more information about Family Caregiver Alliance, please visit us online at https://www.caregiver.org

 


Receptionist/Office Assistant

San Francisco (near Montgomery Muni/BART station)

Family Caregiver Alliance (FCA), a nationally recognized nonprofit organization, works to improve the quality of life for family and friends caring for adults (18yrs+) living with chronic, disabling health conditions by delivering high quality caregiver education, support services, public policy advocacy and collaborative research.  FCA staff actively pursues innovative solutions to caregiver challenges and engages in the use of technology to expand our service reach throughout the SF Bay Area and nationally via FCA CareJourney, Family Care Navigator and other digital information and communication technologies.

Position:

The Administration Assistant/Receptionist position is a core member of the FCA staff as the first point of contact (phone, email, online, in-person office guests) with family/friend/partner caregivers, community referral sources and other professional and community representatives. This position reports to the Operations Director and works in concert with the Sr. Administrative Assistant to complete clerical and administrative tasks of varying complexity (e.g. light database, letter writing, meeting minutes) and office organization duties (e.g. inventory office supplies,  handle mail processing, prepare for office meetings).
The successful candidate is a conscientious, capable and friendly individual with excellent attention to detail and a willingness to help where needed. They welcome the opportunity to work with a diverse staff and clientele, and will represent the agency’s mission with good judgement and integrity.

Position Responsibilities:

  • Answer calls on a multi-line VOIP phone system, triage calls quickly and accurately to the correct staff member; provide callers with general information and referral as appropriate (using resource database, online search and asking staff as needed). Greet visitors to the office, immediately notify the appropriate staff, and make sure that the visitor is comfortable until the appropriate staff is available.
  • Monitor and route email communication from the general agency email box.  Forward requests to appropriate staff for follow-up, respond to general inquiries for information and referral as appropriate.
  • Handle incoming and outgoing mail: retrieve incoming mail from the building mail room, sort and distribute mail to staff mail boxes, use postage machine to process outgoing mail, deliver mail to building mail room or to the post office nearby as requested.  Assist with preparation and mailing of bulk mailings (stuffing envelopes, labeling addresses, working with volunteers who are assisting).
  • Maintain tracking of staff schedules, in and out of the office, and scheduled leave and shared digital all-staff vacation calendar.
  • Maintain contacts information in Salesforce online database. Enter data into proprietary and Microsoft Excel databases.
  • Prepare monthly staff meeting agenda for the meeting chair, attend the staff meetings, take notes and post notes for staff reference.
  • Assist with grant funded special projects, e.g. tracking incoming forms in FormAssembly tool, collate binders for reviewers, assist with questions or triage to appropriate staff.  Assist with event planning as requested.
  • Track inventory of office supplies, order supplies, shelve the supplies as needed.
  • Perform other clerical, administrative support and organizing duties as assigned.

Skills and Abilities:

  • Well-developed people skills.  An excellent listener, capable communicator and possesses good personal and professional boundaries.
  • Friendly, professional, can-do attitude.  Asks questions, offers suggestions, and seeks out solutions to problems.
  • Demonstrates ability to keep client information and data confidential in compliance with office procedures.  
  • Excellent verbal and written communication skills in English.
  • Proficient in Microsoft Office Word and Excel, capable of learning other computer programs.
  • Internet savvy and skilled in looking up accurate information to respond to general inquires by phone and email.  
  • Respects office computer security policies and practices including the selection of strong passwords.
  • Well-honed organization skills, good attention to detail, thoughtful review skills, and capable of completing projects in a timely manner.
  • Reliable, punctual and trustworthy.
  • Responsive to guidance and capable of learning and using new information to complete tasks in a timely manner.

Required Qualifications:

  • Two years of college or equivalent experience in a professional office setting.
  • Capable of operating the phone, computer, postage, copier and fax machines.
  • Must be eligible to work I the United States.
  • Able to lift 30lbs on occasion and up to 50lbs with assistance when stocking office supplies.
  • Able to bend, stand and sit for extended periods of time.

Desired Qualifications:

  • Strong interest in administrative/clerical professional work.
  • Interest in FCA’s work on behalf of family caregivers, and values consistent with those of a not-for-profit organization.
  • Previous experience in and knowledge of community based health & human services.
  • Salary & Benefits
  • $16.50-$18.50/hr depending on experience
  • Benefits include vacation and sick leave, 11 holidays, 100% company paid employee health, dental, vision, life ins.
  • 403(b) retirement plan with generous discretionary company match

 
To Apply:

Please forward resume and cover letter to [email protected]
In the cover letter please note why you would like to work for Family Caregiver Alliance.
Applications will be accepted until this position is filled.

FCA is an equal opportunity/affirmative action employer and benefits from employing a diverse workforce.  For more information about FCA please visit https://caregiver.org

 


IT System Administrator
Full Time or Part Time

San Francisco (near Montgomery Muni/BART station)

Family Caregiver Alliance (FCA), a nationally recognized nonprofit organization, works to improves the quality of life for family and friends caring for adults (18yrs+) living with chronic, disabling health conditions by delivering high quality caregiver education, support services, public policy advocacy and collaborative research. FCA staff actively pursues innovative solutions to caregiver challenges and engages in the use of technology to expand our service reach throughout the SF Bay Area and nationally via FCA CareJourney, Family Care Navigator and other digital information and communication technologies.

Position:

This is an excellent opportunity for a motivated and cause-driven individual seeking to coordinate technology functions for a 20+ person non-profit organization. The System Administrator manages and supports the agency's IT infrastructure, primarily in-house with some off-site. The successful candidate will monitor, troubleshoot, implement, and support technical systems and operations.  Proven communication, analytical and problem-solving skills will be essential to identify and resolve systems issues as part of the overall quality service in support of the organization’s work. This position reports to the Operations Director.

Principal Duties:

  • Manage existing Windows and Linux servers, network and desktop hardware, software and applications (physical and virtual environments)
  • Coordinate and monitor network administration (including backup, security management, user account management, e-mail systems including e-mail web server, internet access, office systems and applications support)
  • Track baseline metrics and vitals to better understand when something is behaving abnormally
  • Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software according to agreed-upon budgets and schedules
  • Install, configure, and maintain personal computers, networks, workstations, file servers, ethernet networks, network cabling, and other related equipment, devices, and systems
  • Perform and/or oversee software and application installation, and upgrades; maintain site licenses for the organization
  • Maintain email servers
  • Maintain VOIP phones and work with VOIP server vendor
  • Ensure agency systems follow HIPAA compliance. Serve as a member of the HIPAA compliance and oversight committee
  • Educate employees on network security, safety, and maintenance

Position Requirements:

  • Strong knowledge of network and PC operating systems
  • Strong knowledge and experience with Linux and Microsoft server platforms
  • Direct experience with VMware servers and desktops
  • Maintain VPN Server and configure desktops
  • Strong grasp of current network hardware, protocols, and standards
  • Demonstrated working knowledge of current communications devices and protocols, server and desktop technologies
  • Skills and/or experience with applications and services delivered via web technologies
  • Working knowledge to support networked printers and copiers
  • Experience coordinating small to medium-sized projects according to agreed-upon budgets and schedules
  • Ability to manage multiple projects, activities and tasks simultaneously
  • Called upon to provide technical assistance as requested
  • Organizational skills
  • Strong written and oral communication in English
  • Core capacities needed include attention to detail, critical thinking skills and patience  
  • Additional duties as assigned

 Minimum Qualifications:

  • Bachelor’s degree in a relevant field preferred or a proven combination of education and experience
  • Minimum of 2+ yrs in network administration/security experience
  • Minimum of 1+ yrs systems administration experience
  • Some work on weekend and evenings on occasion
  • Work on-site in San Francisco  
  • While performing the duties of this job, the employee is frequently required to walk, sit, stoop, stand and talk and hear. The employee must occasionally lift and/or move up to 30 pounds.

Additional Desirable Qualifications, Knowledge, Skills:

  • Working knowledge and experience with VoIP phone service a plus
  • Interest in FCA’s work on behalf of family caregivers and values consistent with those of a non-profit organization

Salary and Benefits:

  • DOE
  • Benefits include but are not limited to vacation, sick leave, 11 paid holidays
  • 100% company-paid health, dental and vision care, life insurance for employee
  • 403(b) with generous discretionary company match
  • Sorry no stock options, after all we are a not-for-profit. But we are a congenial and enjoyable workplace.    

Please visit our website – https://caregiver.org. To apply, candidates should email resume/cover letter to [email protected]. Please include the job title in your subject line.
FCA is an Equal Opportunity/Affirmative Action employer and benefits from employing a diverse workforce. For more information about Family Caregiver Alliance, please visit us online at http://caregiver.org

 

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Volunteer Opportunities

 

 

Volunteer Junior Accountant / Vouchered Services Coordinator
Part-Time

Family Caregiver alliance is seeking a self-starter to support the Fiscal Operations of FCA. The position reports to the Senior Accountant and also works with the Fiscal Director on various projects.

This is an excellent opportunity, in the non-profit industry sector for a student aspiring to an accounting career. You will receive opportunities to translate you accounting knowledge into accounting and financial reporting skills.

The successful candidate for this volunteer position will enhance their understanding of internal controls, accounting and financial processes as well rapidly developing financial reporting and accounting skills and skills in the transaction processing and General Accounting areas (Accounts Payable, Billing, General Ledger, Bank Reconciliation, Account Reconciliations).

This is an unpaid volunteer opportunity requiring 16 hours a week during the school year and addition hours during the non-school periods. The additional hours in the non-school year periods are focused on enhanced training. Our work program is designed to provide you with skills that will make you more competitive in the process of obtaining your initial accounting position upon graduation.

Responsibilities:

  • General Ledger activities, including journal entry, account analysis and reconciliation
  • Financial report preparation
  • Accounts Payable Processing and Control
  • Billing and Cash Receipts Processing and Reporting
  • Administration of Program Service Activities
  • Contract Analysis and Reporting
  • Budget/Actual Financial Analysis
  • Support of the Fiscal Director, as required

Qualification and Skills:

  • University degree candidate with successfully completed courses in accounting, (Introductory and Intermediate Accounting)
  • Student seeing degree with an emphasis in accounting
  • Competency in Excel
  • Self-directed; seeks technical and professional growth opportunities
  • Strong analytical and problem solving skills
  • Strong visual presentation skills, strong verbal communications skills
  • Attention to detail, well organized

Compensation

  • This is a volunteer opportunity
  • (transportation subsidy and meal allowance provided)

Send your resume and a cover to Stephen Hu, Fiscal Director at [email protected]. Please include "Part time Volunteer Junior Accountant" in the subject line.

 

For information on other volunteer opportunities, send an email to [email protected], call (800) 445-8106, or visit FCA’s page on VolunteerMatch.

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Old Site ID: 
522