Long Term Care Ombudsman

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Ombudsmen investigate complaints made by, or on behalf of, individual residents in long-term care facilities, including nursing homes and assisted living facilities. They also answer questions about the quality of care or financial, physical, or mental abuse in residential facilities.

Website: 
http://www.mass.gov/elders/service-orgs-advocates/ltc-ombudsman/
Phone: 

(617) 727-7750
(800) 243-4636 (nationwide)
(800) 872-0166 (TTY)

Caregiver Eligibility: 

Anyone

Care Recipient Eligibility: 

Resident in a long-term care facility

http://www.mass.gov/elders/service-orgs-advocates/ltc-ombudsman/