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Family Caregiver Services by State

I am New to Caregiving Where Do I Start?

ARCH National Respite Network

http://www.respitelocator.org

Online Respite Locator is a service to help families and professionals locate respite services in their community from a database of nearly 3,000 members.

Care Recipient Eligibility

Anyone

Caregiver Eligibility

Anyone

Contact Information

919-490-5577

The Eldercare Locator is a nationwide service that connects older Americans and their caregivers with trustworthy local support resources. Elder Locator links those who need assistance with state and local agencies on aging, as well as community-based organizations that serve older adults and their caregivers with services such as meals, home care, transportation, caregiver training and education, or a well-deserved break from caregiving responsibilities

Care Recipient Eligibility

Older adults and caregivers.

Caregiver Eligibility

Older adults and caregivers.

Contact Information

1-800-677-1116

Executive Office of Elder Affairs – Aging & Disability Resource Consortia (ADRC) 

https://www.mass.gov/location-details/massachusetts-aging-disability-resource-consortia-adrc-member-agencies

Promotes independence, empowerment, and well-being of older people, individuals with disabilities, and their families.

Contact Information

Main Number (617) 727-7750 Toll Free Number (800) 243-4636 (interpreter services are available in 100+ languages)

Family Caregiver Alliance (FCA)

https://www.caregiver.org

FCA support and assists families and caregivers through education, advocacy and services. In addition to providing training to technical assistance to California’s Caregiver Resource Centers, FCA hosts the National Center on Caregiving (NCC). The NCC serves as a central source of information on caregiving and long-term care issues and works to advance policies and programs for caregivers in every state in the country.

CareNav is a simple, user-friendly tool designed to help families navigate the complexities of the caregiving journey. Register online or call us toll-free at 800.445.8106.

www.caregiver.org/connecting-caregivers/fca-carenav/

Care Recipient Eligibility

Anyone

Caregiver Eligibility

Anyone

Contact Information

(800) 445-8106 Available weekdays 9:00am - 5:00pm (Pacific Time)

Family Caregiver Support Program

https://www.mass.gov/family-caregiver-support-program

The Family Caregiver Support Program is a free program can help caregivers care for a family member. A Caregiver Specialist will create a plan and provide tips and support.

Care Recipient Eligibility

- Adults age 18 and older caring for someone who meets care receiver eligibility Special Populations: - Adults age 55 or older who are caring for anyone (that is not their child) over 18 years old with developmental disabilities - Grandparents or other relatives age 55 or older caring for children (age 18 and under)

Caregiver Eligibility

- Adults age 18 and older caring for someone who meets care receiver eligibility Special Populations: - Adults age 55 or older who are caring for anyone (that is not their child) over 18 years old with developmental disabilities - Grandparents or other relatives age 55 or older caring for children (age 18 and under)

Contact Information

Contact 1 (800) 243-4636 to speak with a Caregiver Specialist.

Massachusetts Area Agencies on Aging (AAAs)

http://www.seniorconnection.org/aaa_asap.htm

AAAs offer aging services, including:
– Information and assistance
– Care management
– Nutrition services (i.e., Meals on Wheels)
– Legal assistance
– Services for family caregivers through the Family Caregiver Support Program (FCSP)

*Some AAAs are also known as Aging Service Access Points (ASAP’s).

Care Recipient Eligibility

Anyone

Caregiver Eligibility

Anyone

Contact Information

(508) 852-5539 (800) 244-3032

Can I Get Help to Pay for Caregiving?

Home Care Program (HCP)

https://www.mass.gov/in-home-services

The Home Care Program is a Medicaid program that assists elderly persons to remain living at home or within the community. This program allows certain family members to be hired and paid as the personal care provider. Other services may include:

  • Adult day care
  • Homemaker services
  • Personal care
  • Companionship
  • Home health aide
  • Home delivered meals
  • Transportation
  • Respite
  • Money management

*The Enhanced Community Options program is another Medicaid program that offers similar services targeted towards persons that require a higher level of care. For more information call LifePath: 800-732-4636

Care Recipient Eligibility

Anyone

Caregiver Eligibility

Anyone

Contact Information

Massachusetts Executive Office of Elder Affairs: 800-243-4636

Massachusetts Age Info: 1-800-243-4636

The cost of that care varies based on care setting, geographic location of care and level of care required, among other things. The Genworth’s Cost of Care Survey tool can be used by you and your family to calculate the estimated cost of long term care in your city or State.

Caregiver Homes, also referred to as Adult Foster Care, is a Medicaid program that assists elderly or disabled persons to remain living at home or within the community. This program allows certain family members, excluding spouses and legal guardians, to be hired and paid to provide care. 

Care Recipient Eligibility

Anyone (excluding spouses)

Caregiver Eligibility

Anyone (excluding spouses)

Contact Information

Caregiver Homes Care Advisory Unit: 866-797-2333

Massachusetts Personal Care Attendant Program

https://www.mass.gov/masshealth-personal-care-attendant-pca-program

The PCA program is a Medicaid program that assists elderly and disabled persons to remain living at home. This program allows certain family members, excluding spouses and legal guardians, to be hired and paid as the personal care attendant. 

Care Recipient Eligibility

Anyone (excluding spouses)

Caregiver Eligibility

Anyone (excluding spouses)

Contact Information

MassHealth Customer Service Center: 800-841-2900

TTY: 1-800-497-4648

Information about eligibility and requirements for home and community-based services by state.

Government Benefits and General Information

Statewide government website offers an online search tool to help users locate aging and disability services in Massachusetts including:
– Home and community based services
– Nursing home facilities
– Transportation
– Legal assistance
– Support groups
– Hospice

(This list is not exhaustive, please visit website for information on more services)

Care Recipient Eligibility

Anyone

Caregiver Eligibility

Anyone

Contact Information

(800) AGE INFO (1-800-243-4636) TTY: (800) 872-0166

Benefits.gov

http://www.benefits.gov/

Benefits.gov (formerly GovBenefits.gov) was launched in an effort to provide citizens with easy, online access to government benefit and assistance programs. Eight years after its initial launch, GovBenefits.gov underwent a major redesign and became Benefits.gov. However, the program’s mission remains the same: reduce the expense and difficulty of interacting with the government while increasing citizen access to government benefit information.

Care Recipient Eligibility

N/A

Caregiver Eligibility

N/A

Contact Information

Benefits.gov is unable to respond to specific scenarios or provide personalized advice. A number of Other Resources and Frequently Asked Questions are available to help answer any questions you may have about government programs, benefits, and services.

For additional government information, you may call USA.gov's National Contact Center at 1-800-FED-INFO (1-800-333-4636), Monday through Friday, 8 a.m. to 8 p.m. Eastern Time, to speak to an information specialist.

Benefits.gov – Massachusetts

https://www.benefits.gov/categories

Benefits.gov (formerly GovBenefits.gov) was launched in an effort to provide citizens with easy, online access to government benefit and assistance programs. Eight years after its initial launch, GovBenefits.gov underwent a major redesign and became Benefits.gov. However, the program’s mission remains the same: reduce the expense and difficulty of interacting with the government while increasing citizen access to government benefit information.

Care Recipient Eligibility

N/A

Caregiver Eligibility

N/A

Contact Information

Benefits.gov is unable to respond to specific scenarios or provide personalized advice. A number of Other Resources and Frequently Asked Questions are available to help answer any questions you may have about government programs, benefits, and services.

For additional government information, you may call USA.gov's National Contact Center at 1-800-FED-INFO (1-800-333-4636), Monday through Friday, 8 a.m. to 8 p.m. Eastern Time, to speak to an information specialist.

Massachusetts County-Specific Veterans Service Officer Contacts (VSO)

https://www.mass.gov/service-details/local-veterans-service-officers

Contact Information

(617) 210-5755

Massachusetts Veteran’s Services

http://www.mass.gov/veterans/

Provides aged or disabled veterans with rehabilitative, residential and medical care and services. Also helps veterans and their families to present claims for veterans’ benefits to the federal government.

Care Recipient Eligibility

Family members of a veteran

Caregiver Eligibility

Family members of a veteran

Contact Information

(800) 827-1000 (617) 210-5480

MassHealth – Massachusetts Medicaid

http://www.mass.gov/eohhs/gov/departments/masshealth/

Medicaid is a health insurance for people with limited income and resources. It pays for a variety of medical services, including in-home care or nursing home care, depending on eligibility.

Care Recipient Eligibility

____

Caregiver Eligibility

____

Contact Information

Information: (888) 665-9993 TTY: (888) 665-9997 Customer service: (800) 841-2900 TTY: (800) 497-4648

Explore every state’s Medicaid and CHIP program to learn about coverage for low-income adults, Medicaid/CHIP eligibility, enrollment and renewal processes and systems on the State Profiles map – by clicking on the map or select from drop down to see each state’s Medicaid and CHIP profile. Scroll down to the bottom page of the State profile to check eligibility requirements, enrollment process, etc.

Contact Information

Toll-Free: 877-267-2323

Information about eligibility and requirements for home and community-based services by state.

National Resource Center on Native American Aging (NRCNAA)

https://www.nrcnaa.org/

The NRCNAA serves the elderly Native American population of the U.S. The NRCAA assists in developing community-based solutions through education, training, and technical assistance to improve the quality of life and delivery of related support services to the Native aging population.

Through the Native Elder Service Locator, you can use the interactive map to locate tribal elderly services in your state.

Contact Information

(800) 896-7628

SAMHSA’s National Helpline

https://www.samhsa.gov/find-help/national-helpline

The Substance Abuse & Mental Health Services Administration (SAMHSA) National Helpline, 1-800-662-HELP (4357) (also known as the Treatment Referral Routing Service), is a confidential, free, 24-hour-a-day, 365-day-a-year, information service, in English and Spanish, for individuals and family members facing mental and/or substance use disorders. This service provides referrals to local treatment facilities, support groups, and community-based organizations.

Also visit the online treatment locator to find help near you.

Contact Information

1-800-662-4357

Assists individuals and families with eligibility questions and problems related to Medicare, including prescription drug coverage under Medicare Part D, managed care, long-term care planning, health insurance and other health care issues.

Care Recipient Eligibility

Anyone

Caregiver Eligibility

Anyone

Contact Information

(800) AGE INFO (1-800-243-4636) TTY: (800) 872-0166 Chinese (Chinese Golden Age Center) (617) 357-0226 Haitian Creole (Haitian American Public Health Initiative) (617) 298-8076 Cape Verdean Creole (Immigrant Assistance Center) (508) 996-8113 Khmer (Seton Asian Center) (978) 683-7316 Portuguese (Immigrant Assistance Center) (508) 996-8113 Spanish (Lawrence Council on Aging) (978) 794-5886 Vietnamese (Vietnamese American Civic Association) (617) 288-7344

Can I Get Help While Living In My Home?

Community Choices Program

http://www.maseniors.org/id66.html

Government program assists adults who are frail and at risk of nursing home placement remain in their own homes by helping to pay for home and community based services including:
– In-home care
– Skilled nursing
– Respite
– Home delivered meals
– Transportation
Also, assists residents of nursing homes return to the community, if they are able to do so safely, by managing the transition and providing the appropriate community based services.

Care Recipient Eligibility

____

Caregiver Eligibility

____

Contact Information

(800) AGE INFO (1-800-243-4636) TTY: (800) 872-0166

Executive Office of Elder Affairs – Aging & Disability Resource Consortia (ADRC) 

https://www.mass.gov/location-details/massachusetts-aging-disability-resource-consortia-adrc-member-agencies

Promotes independence, empowerment, and well-being of older people, individuals with disabilities, and their families.

Contact Information

Main Number (617) 727-7750 Toll Free Number (800) 243-4636 (interpreter services are available in 100+ languages)

Executive Office of Elder Affairs – In-Home Services

https://www.mass.gov/in-home-services

The Home Care Program, including the Frail Elder Waiver, provides care management and in-home support services to help older adults, people with disabilities, and people with Alzheimer’s Disease or related dementia successfully age in place within Massachusetts.

Care Recipient Eligibility

___

Caregiver Eligibility

___

Contact Information

800 AGE INFO (1-800-243-4636) TTY: (800) 872-0166

Home Care Alliance of Massachusetts (HCAM)

http://www.thinkhomecare.org/

Association of in-home care providers. Its website offers a search tool which allows users to search for in-home care providers by town, region and type of service. Database consists of over 130 providers that are members of HCAM.

Care Recipient Eligibility

Anyone

Caregiver Eligibility

Anyone

Contact Information

(617) 482-8830

Hospice and Palliative Care Federation of Massachusetts

http://www.hospicefed.org/

Provides online information about hospice and palliative care. Its website includes a search tool which allows users to locate hospice and palliative care programs by location, service provider, or services offered. Database consists of providers that are members of the Hospice and Palliative Care Federation.

Care Recipient Eligibility

Anyone

Caregiver Eligibility

Anyone

Contact Information

Within Massachusetts, call: (800) 962-2973 Outside Massachusetts, call: (781) 255-7077

Mass Home Care

http://www.masshomecare.org

A network of 30 statewide non-profit organizations offering in-home care. It’s website includes a search tool which allows consumers to locate programs in their communities.

Care Recipient Eligibility

Anyone

Caregiver Eligibility

Anyone

Contact Information

(978) 502-3794

Massachusetts Adult Day Service Association (MADSA)

http://www.madsa.net/

Website provides information about adult day services. Also provides a map of member providers of MADSA which allows consumers to locate adult day services in their community.

Care Recipient Eligibility

Anyone

Caregiver Eligibility

Anyone

Contact Information

(800) 382-7305 Extension 3047 (617) 325-0345

Massachusetts County-Specific Veterans Service Officer Contacts (VSO)

https://www.mass.gov/service-details/local-veterans-service-officers

Contact Information

(617) 210-5755

Massachusetts Statewide Independent Living Council (MASILC)

http://www.masilc.org/

A network of non-profit, non-residential, community-based centers, run and controlled by persons with disabilities that offer:
– Information and referral
– Peer counseling
– Care management
– Independent living skills training
– Individual and systems change advocacy
– Benefits counseling
– Employment readiness training
– Housing referrals
– Assistive technology services
– Legal aid

Care Recipient Eligibility

___

Caregiver Eligibility

___

Contact Information

(866) 662-7452 (Within Massachusetts) (508) 620-7452 (Outside Massachusetts)

Statewide program assists people with disabilities obtain assistive devices and remain independent in their community. Services include:
– Information and referral
– Assistive technology training
– Assistance locating funds for the purchase of Assistive Technology

Care Recipient Eligibility

___

Caregiver Eligibility

___

Contact Information

Within Massachusetts, call: (866) 682-9955 Outside Massachusetts, call: (617) 204-3851

Programs of All-Inclusive Care for the Elderly (PACE) – Massachusetts

http://www.summiteldercare.org

Six PACE programs in Massachusetts coordinate and provide the entire continuum of care and services to their older enrollees with chronic care needs to enable them to continue living safely in the community as long as possible. Care and services include:
– Adult day health care
– Medical care
– Home health care and personal care
– All necessary prescription drugs
– Social services
– Respite
– Hospital and nursing home care when necessary

Care Recipient Eligibility

___

Caregiver Eligibility

___

Contact Information

Summit ElderCare Worcester (800) 698-7566 TTY: (800) 899-4196 Elder Service Plan of East Boston Neighborhood Health Center East Boston (617) 569-5800 Elder Service Plan of the North Shore Lynn (781) 715-6608 Upham's Elder Service Plan Dorchester (617) 825-9206 Elder Service Plan of Harbor Health Services, Inc. Dorchester (617) 533-2400 Elder Service Plan of the Cambridge Health Alliance Cambridge (617) 665-2300

Rewarding Work Resources, INC – Massachusetts

http://www.rewardingwork.org/

adults and people with disabilities hire personal care assistants (PCAs) and direct care workers. Also provides a free resource for workers who are interested to find jobs as PCAs. Rewarding Work presently operates in Connecticut, Massachusetts, Rhode Island, New Jersey and Vermont.

Care Recipient Eligibility

___

Caregiver Eligibility

___

Contact Information

(866) 211 9675

Can I Get Help with Residential Care (Assisted Living, Nursing Home, Hospice?)

Division of Health Care Quality

http://www.mass.gov/dph/dhcq

Government agency responsible for health issues in the state of Massachusetts including inspecting and licensing long-term care providers. Its website provides an online directory of nursing homes in Massachusetts and includes tips on how to choose a nursing home.

Care Recipient Eligibility

Anyone

Caregiver Eligibility

Anyone

Contact Information

(866) 627-7968 (617) 753-8000

Hospice and Palliative Care Federation of Massachusetts

http://www.hospicefed.org/

Provides online information about hospice and palliative care. Its website includes a search tool which allows users to locate hospice and palliative care programs by location, service provider, or services offered. Database consists of providers that are members of the Hospice and Palliative Care Federation.

Care Recipient Eligibility

Anyone

Caregiver Eligibility

Anyone

Contact Information

Within Massachusetts, call: (800) 962-2973 Outside Massachusetts, call: (781) 255-7077

Ombudsmen investigate complaints made by, or on behalf of, individual residents in long-term care facilities, including nursing homes and assisted living facilities. They also answer questions about the quality of care or financial, physical, or mental abuse in residential facilities.

Care Recipient Eligibility

Anyone

Caregiver Eligibility

Anyone

Contact Information

(617) 727-7750 (800) 243-4636 (nationwide) (800) 872-0166 (TTY)

Massachusettes Senior Care Association

http://www.maseniorcare.org/

Long term care provider organization representing skilled nursing facilities, assisted living residences and continuing care retirement communities in Massachusetts. Its website offers a search tool which allows the user to search for nursing homes and assisted living facilities by county, zip code and provider type. Database consists of providers that are members of MECF.

Care Recipient Eligibility

Anyone

Caregiver Eligibility

Anyone

Contact Information

(800) CARE-FOR (1-800-227 3367) (617) 558-0202

Caregiver Policies and Data

Caregiving Across the States: 50 State Profiles – Massachusetts

https://www.caregiver.org/uploads/2023/08/Massachusetts-2023-1-1.pdf