Family Care Navigator

General Information & Assistance

Government website offers an online search tool to help consumers locate aging and disability services including:
- Telephone help lines
- Home and community based services
- Transportation
- Legal assistance
- Respite
- Hospice

(This list is not exhaustive, please visit website for information on more services)

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

Dial 2-1-1 to speak with the call center in your area

Or check website for local information

Provides information and access to long-term care support and services.

Care Recipient Eligibility:

Adults age 18 and older with functional disabilities and persons of all ages with development disabilities

Caregiver Eligibility:

Anyone

Cheatham, Davidson, Dickson, Houston, Humphreys, Montgomery, Robertson, Rutherford, Stewart, Sumner, Trousdale, Williamson and Wilson
(877) 973-6467
(615) 862-8828

Carter, Greene, Hancock, Hawkins, Johnson, Sullivan, Unicoi, and Washington
(866) 836-6678
(423) 928-3258

Benefits.gov (formerly GovBenefits.gov) was launched in an effort to provide citizens with easy, online access to government benefit and assistance programs. Eight years after its initial launch, GovBenefits.gov underwent a major redesign and became Benefits.gov. However, the program's mission remains the same: reduce the expense and difficulty of interacting with the government while increasing citizen access to government benefit information.

Care Recipient Eligibility:

N/A

Caregiver Eligibility:

N/A

Benefits.gov is unable to respond to specific scenarios or provide personalized advice. A number of Other Resources and Frequently Asked Questions are available to help answer any questions you may have about government programs, benefits, and services.


For additional government information, you may call USA.gov's National Contact Center at 1-800-FED-INFO (1-800-333-4636), Monday through Friday, 8 a.m. to 8 p.m. Eastern Time, to speak to an information specialist.

AAAs offer aging services, including:
- Information and Assistance
- Care Management
- Nutrition Services (i.e., Meals on Wheels)
- Legal Assistance
- Services for family caregivers through the Family Caregiver Support Program (FCSP)

Care Recipient Eligibility:

Adults age 60 and older

Caregiver Eligibility:

Anyone

To be connected to your local AAA within Tennessee, call:
(866) 836-6678

Services & Policies for Family Caregivers

Driver are not required to self-report any medical condition that may impede their driving skills. There are no direct regulations on mandatory reporting for individuals with cognitive or physical impairments. However, the DMV is required to investigate reports received from law enforcement, family, and medical professionals of unsafe drivers. Drivers are then required to provide adequate documentation from their primary physician to obtain or renew their license. 

License renewal occurs every 5 years. 

(615) 251-5166

FCSP services for family caregivers are provided through local area agencies on aging (AAAs) and include:
- Information
- Assistance
- Individual counseling, support groups and caregiver training
- Respite care
- Limited supplemental services, such as transportation and home modifications

Care Recipient Eligibility:

- Adults age 60 and older
Exception:
- Adults with dementia can be any age

Caregiver Eligibility:

- Anyone age 18 and older caring for someone who meets care receiver eligibility
Special Populations:
- Adults age 55 and older who are caring for anyone (that is not their child) over 18 years old with developmental disabilities
- Grandparents or other relatives age 55 and older caring for children (age 18 and under)

To be connected to your local AAA within Tennessee, call:
(866) 836-6678

Government program assists people who require nursing level of care remain in their own homes by helping to pay for home and community based services including:
- Adult day care
- In-home care
- Home delivered meals
- Care management
- Respite
- Transportation

Care Recipient Eligibility:

Multiple requirements:
- Adult age 60 and over OR individuals with any type of disability
- Low income (Medicaid eligible)
- Require nursing level of care

Caregiver Eligibility:

___

(866) 836-6678

State System of Home and Community-Based Services (HCBS)

 
Caregiver Assessment in Medicaid HCBS Waiver Program Yes
At Least One State Program with Consumer-Directed Option for Family Caregivers Yes
Lifespan Respite Grant Yes
State Respite Coalition Yes

 

Workplace Benefits for Family Caregivers

 
Paid Family Leave No
Unemployment Insurance for Family Caregivers No
Paid Sick Days No
Preemptive Law Prohibiting local Governments from Establishing the Right Sick Leave Yes

 

Miscellaneous Statewide Programs, Regulations and Legislation

 
State Alzheimer’s Plan Yes
Uniform Adult Guardianship and Protective Proceedings Jurisdiction (UAGPPJA) Yes
State Policy Permitting Delegation of 16 Nursing Tasks No
CARE Act*

Yes

* The Caregiver Advise, Record, Enable (CARE) Act enables family caregivers to provide safe and effective home care to older adults. In particular, it supports family caregivers when their loved ones are admitted to the hospital, and helps them to learn how to safely provide care at home once their loved ones are discharged from a medical facility.

While the finer points of the CARE Act vary from state to state, it contains three central provisions in every version nationwide:

  1. The name of the family caregiver is recorded when a loved one is admitted into a hospital or rehabilitation facility.
  2. The family caregiver is notified if the loved one is to be discharged to another facility or back home.
  3. The hospital or rehabilitation facility must provide an explanation and live instruction of the medical tasks—such as medication management, injections, wound care, and transfers—that the family caregiver will perform at home.

Non-profit organization offers financial assistance to families to secure respite. Provides a quarterly newsletter and a caregiver hotline for information and referral.

Care Recipient Eligibility:

Eligibility varies by program.

Caregiver Eligibility:

Anyone caring for someone who meets care receiver eligibility criteria

(888) 579-3754
(615) 269-8687

Services for Care Recipients Living at Home

Government program that helps adults with disabilities pay for home modifications including:
- Ramps
- Rails
- Non-skid surfacing
- Grab bars
- Other devices

Care Recipient Eligibility:

Multiple Requirements:
Serves individuals with any type of physical disability.
The disabled individuals must be low income (below 80% of area median income)

Caregiver Eligibility:

N/A

615-815-2200
800-228-THDA

PACE programs in Tennessee coordinate and provide the entire continuum of care and services to their older enrollees with chronic care needs to enable them to continue living safely in the community as long as possible. Care and services include:
- Adult day health care
- Medical care
- Home health care and personal care
- All necessary prescription drugs
- Social services
- Respite care
- Hospital and nursing home care when necessary

Care Recipient Eligibility:

Multiple requirements:
- Adults age 55 and older
- Certified or certifiable for placement in a nursing facility
- Live within a site's service area and able to live safely in the community at time of enrollment
* If not eligible for Medicare and/or Medicaid, private payment is accepted
*Space is limited

Caregiver Eligibility:

___

Alexian Brothers Community
Chattanooga
(423) 698-0802

Assists people with disabilities to obtain and retain employment. Provides information and referral services for independent living programs.

Care Recipient Eligibility:

People with disabilities of any age

Caregiver Eligibility:

___

(615) 313-4891
TTY: (615) 313-5695
TTY Long Distance: (800) 270-1349

A network of non-profit, non-residential, community-based centers, run and controlled by persons with disabilities that offer:
- Information and referral
- Peer counseling
- Care management
- Independent living skills training
- Individual and systems change advocacy
- Benefits counseling
- Employment readiness training
- Housing referrals
- Assistive technology services
- Legal aid

Care Recipient Eligibility:

Adults with any type of disability

Caregiver Eligibility:

___

(615) 255-0283

AAAs offer aging services, including:
- Information and Assistance
- Care Management
- Nutrition Services (i.e., Meals on Wheels)
- Legal Assistance
- Services for family caregivers through the Family Caregiver Support Program (FCSP)

Care Recipient Eligibility:

Adults age 60 and older

Caregiver Eligibility:

Anyone

To be connected to your local AAA within Tennessee, call:
(866) 836-6678

Offers information on home health online directories of in-home health care providers.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

(615) 885-3399

Provides statewide listings of in-home care providers by county.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

(615) 256-8240

Statewide program assists people with disabilities obtain assistive devices and remain independent in their community. Services include:
- Information and referral
- Assistive technology demonstrations
- Assistive technology re-use program
- Option to borrow assistive technologies for a limited period of time

Care Recipient Eligibility:

Adults with any type of disability

Caregiver Eligibility:

___

Within Tennessee:
(800) 732-5059
TTY: (615) 313-5695

(615) 313-5183

Resources on Living Arrangements for Care Recipients

AAAs offer aging services, including:
- Information and Assistance
- Care Management
- Nutrition Services (i.e., Meals on Wheels)
- Legal Assistance
- Services for family caregivers through the Family Caregiver Support Program (FCSP)

Care Recipient Eligibility:

Adults age 60 and older

Caregiver Eligibility:

Anyone

To be connected to your local AAA within Tennessee, call:
(866) 836-6678

Provides information and assistance to locate nursing homes statewide.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

(615) 834-6520

Government Health & Disability Programs

Provides aged or disabled veterans with rehabilitative, residential and medical care and services. The VA also helps veterans and their families to present claims for veterans' benefits to the federal government and offers veterans low-cost loans to acquire farms and homes.

Care Recipient Eligibility:

Veterans who are residents of Tennessee

Caregiver Eligibility:

Family members of a veteran

(615) 741-2931

Medicaid is a health insurance for people with limited income and resources. It pays for a variety of medical services, including in-home care or nursing home care, depending on eligibility.

Care Recipient Eligibility:

Must be low-income - based on specific government criteria

Caregiver Eligibility:

___

Main: (800) 342-3145
(866) 311-4287
TTY: (877) 779-3103

Arabic/Kurdish,
Bosnian, or
Somali:
(800) 758-1638

AAAs offer aging services, including:
- Information and Assistance
- Care Management
- Nutrition Services (i.e., Meals on Wheels)
- Legal Assistance
- Services for family caregivers through the Family Caregiver Support Program (FCSP)

Care Recipient Eligibility:

Adults age 60 and older

Caregiver Eligibility:

Anyone

To be connected to your local AAA within Tennessee, call:
(866) 836-6678

Assists individuals and families with eligibility questions and problems related to Medicare, including prescription drug coverage under Medicare Part D, managed care, long-term care planning, health insurance and other health care issues.

Care Recipient Eligibility:

Medicare eligible

Caregiver Eligibility:

Anyone

(877) 801-0044

Legal Help & Advocacy

Government program advocates for the legal rights of people with disabilities and mental illness. Services include:
- Information and referral
- Legal advocacy
- Education

Care Recipient Eligibility:

Adults with any type of disability

Caregiver Eligibility:

Anyone

(800) 342-1660
TTY: (888) 852-2852

See website for regional office contacts

Free legal aid for qualified individuals in Middle Tennessee counties.

(800) 238-1443

Ombudsmen investigate complaints made by, or on behalf of, individual residents in long-term care facilities, including nursing homes and assisted living facilities. They also answer questions about the quality of care or financial, physical, or mental abuse in residential facilities.

Care Recipient Eligibility:

Resident in a long-term care facility

Caregiver Eligibility:

Anyone

Long Term Care Ombudsman:
(615) 741-2056 ext. 117

To file a complaint of a Home Health Agency: (800) 541-7367

Nonprofit providing legal aid services for low income and other qualified individuals. Elder law division handles a variety of senior legal issues including: POA, medical directives, and wills.

(901) 523-8822

Adult Protective Services assists vulnerable and elder adults to stop and prevent abuse, neglect, or exploitation.
Anyone can make a report about suspected abuse to the Elder Abuse Hotline.

Care Recipient Eligibility:

Adults age 60 and older and adults with disabilities

Caregiver Eligibility:

Anyone

(888) APS -TENN (277-8366)

AAAs offer aging services, including:
- Information and Assistance
- Care Management
- Nutrition Services (i.e., Meals on Wheels)
- Legal Assistance
- Services for family caregivers through the Family Caregiver Support Program (FCSP)

Care Recipient Eligibility:

Adults age 60 and older

Caregiver Eligibility:

Anyone

To be connected to your local AAA within Tennessee, call:
(866) 836-6678

Assists individuals and families with eligibility questions and problems related to Medicare, including prescription drug coverage under Medicare Part D, managed care, long-term care planning, health insurance and other health care issues.

Care Recipient Eligibility:

Medicare eligible

Caregiver Eligibility:

Anyone

(877) 801-0044

Government resource provides legal assistance to low income residents of Tennessee. Provides an online listing of local member organizations that provide free legal assistance to eligible clients.

Care Recipient Eligibility:

Low income (income limits vary by program)

Caregiver Eligibility:

Low income (income limits vary by program)

(888) 395-9297
(615) 627-0956

Senior citizens law project provides legal advice in matters of public benefits, homecare, housing, discrimination cases for residents aged 60 and over. 

(731) 423-0616

Disease-Specific Organizations

The Alzheimer's Tennessee organization provides adults living with Alzheimer's disease and caregivers a range of services.

Services provided

-Education

-Support groups

-Training

-Advocacy 

-Care consultation

-Cognitive screening

-Workshops on "Caring & coping" for caregivers

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

(888) 326-9888

Caregivers, survivors, and medical professionals are provided a wide range of services such as social, educational, and emotional support. 

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

Chattanooga: (423) 763-4401

Knoxville: (865) 293-5100

Memphis (901) 248-7950

Nashville: (615) 340-4100

 

Provides information on Parkinson's disease and support group listings for Northeast Tennessee.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

(423) 773-2244

Provides information about Traumatic Brain Injury and caregiver support services to patients and families. Offers one-to-one support over the phone or email regarding decisions for treatment. Also offers a list of support groups located in Tennessee.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

(800) 882-0611

Caregiver Compensation

This is a Medicaid (TennCare) program that assists disabled and/or elderly persons to remain living at home or within the community. This program allows certain family members, excluding spouses and legal guardians, to be hired and paid as the personal care provider.

Care Recipient Eligibility:

-Must be a resident of Tennessee

-Must be 21+ and disabled, OR, 65+

-Must require nursing facility level of care

-Must be Medicaid eligible

Caregiver Eligibility:

Anyone (excluding spouses)

Tennessee Division of TennCare: 1-800-342-3145