Family Care Navigator

Legal Help & Advocacy

Adult Protective Services assist vulnerable and elder adults to stop and prevent abuse, neglect, or exploitation.
Anyone can make a report about suspected abuse to the Hotline.

Care Recipient Eligibility:

Adults age 60 or older and adults with disabilities

Caregiver Eligibility:

Anyone

Voice: (877) 767-2385 (877-SOS-ADULT), TDD: (877) 815-8390, FAX: (602) 277-4984
You may also contact Department of Health Services for assistance “regarding issues with licensed or unlicensed facilities: Mon - Fri, 8 a.m. to 5 p.m. at (602) 364-2536.

AAAs offer aging services, including:
- Information and Assistance
- Care Management
- Nutrition Services (i.e., Meals on Wheels)
- Legal Assistance
- Services for family caregivers through the Family Caregiver Support Program (FCSP)
State Aging and Adult Services website links to AAAs and also provides information about all state aging and caregiver programs

Care Recipient Eligibility:

Anyone age 60 or older

Caregiver Eligibility:

Anyone

To be connected to your local AAA within Arizona, call:
(602) 542-4446

A nonprofit organization providing legal services to Arizona residents with disabilities.

Care Recipient Eligibility:

Arizona residents with disabilities that have legal problems related to the disability

Caregiver Eligibility:

Arizona residents with disabilities that have legal problems related to the disability

Phoenix -
(800) 927-2260
(602) 274-6287

Tucson -
(800) 922-1447
(520) 327-9547

Offers a list of organizations that provide legal services in Arizona and self-help information on a variety of legal issues.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

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Ombudsmen investigate complaints made by, or on behalf of, individual residents in long-term care facilities, including nursing homes and assisted living facilities. They also answer questions about the quality of care or financial, physical, or mental abuse in residential facilities. To locate your local ombudsman contact Arizona's Areas on Aging.

Care Recipient Eligibility:

Resident in a long-term care facility

Caregiver Eligibility:

Anyone

(877) 767-2385
TTY:
(877) 815-8390
Available 24/7

(602) 542-4446

Assists individuals and families with eligibility questions and problems related to Medicare, including prescription drug coverage under Medicare Part D, managed care, long-term care planning, health insurance and other health care issues.

Care Recipient Eligibility:

Medicare beneficiary

Caregiver Eligibility:

Families or caregivers of a Medicare beneficiary

(800) 432-4040 or
(602) 542-4446

General Information & Assistance

AAAs offer aging services, including:
- Information and Assistance
- Care Management
- Nutrition Services (i.e., Meals on Wheels)
- Legal Assistance
- Services for family caregivers through the Family Caregiver Support Program (FCSP)
State Aging and Adult Services website links to AAAs and also provides information about all state aging and caregiver programs

Care Recipient Eligibility:

Anyone age 60 or older

Caregiver Eligibility:

Anyone

To be connected to your local AAA within Arizona, call:
(602) 542-4446

Provides information and access to long-term care support and services in Arizona.

Care Recipient Eligibility:

Anyone 60 and older and adults age 18 and over with disabilities

Caregiver Eligibility:

Anyone caring for someone who meets care recipient eligibility

See webpage for local contact information

Benefits.gov (formerly GovBenefits.gov) was launched in an effort to provide citizens with easy, online access to government benefit and assistance programs. Eight years after its initial launch, GovBenefits.gov underwent a major redesign and became Benefits.gov. However, the program's mission remains the same: reduce the expense and difficulty of interacting with the government while increasing citizen access to government benefit information.

Care Recipient Eligibility:

N/A

Caregiver Eligibility:

N/A

Benefits.gov is unable to respond to specific scenarios or provide personalized advice. A number of Other Resources and Frequently Asked Questions are available to help answer any questions you may have about government programs, benefits, and services.

For additional government information, you may call USA.gov's National Contact Center at 1-800-FED-INFO (1-800-333-4636), Monday through Friday, 8 a.m. to 8 p.m. Eastern Time, to speak to an information specialist.

Services for Care Recipients Living at Home

AAAs offer aging services, including:
- Information and Assistance
- Care Management
- Nutrition Services (i.e., Meals on Wheels)
- Legal Assistance
- Services for family caregivers through the Family Caregiver Support Program (FCSP)
State Aging and Adult Services website links to AAAs and also provides information about all state aging and caregiver programs

Care Recipient Eligibility:

Anyone age 60 or older

Caregiver Eligibility:

Anyone

To be connected to your local AAA within Arizona, call:
(602) 542-4446

Provides a list of providers that can be searched by service and area. Services include:
- Assistive technology
- In-home care
- Care management
- Chore services
- Home health care
- Transportation

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

1-602-510-9373

Provides online statewide directory of hospice agencies and palliative care programs in Arizona.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

(480) 491-0540

State program that provides institutional, residential, and in-home care services, including medical coverage, to low-income older adults and adults with disabilities who meet the level of care required for placement in a nursing facility, but who may live at home or in assisted living.

Care Recipient Eligibility:

Multiple requirements:
- Adult age 65 and over OR disabled or blind persons of any age
- Must be under the income limit of $1,869 a month and have no more than $2000 in resources (for single adult), not including a home or vehicle
- Must need ongoing services at a nursing facility level of care

Caregiver Eligibility:

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In state:
(800) 654-8713

Out of state:
(800) 523-0231

A network of non-profit, non-residential, community-based centers, run and controlled by persons with disabilities that offer:
- Information and Referral
- Peer counseling
- Care Management
- Independent living skills training
- Individual and systems change advocacy
- Benefits counseling
- Employment readiness training
- Housing referrals
- Assistive technology services
- Legal aid

Care Recipient Eligibility:

Adults with any type of disability

Caregiver Eligibility:

___

(602) 262-2900 voice/TTY

Site provides links and tools to help Arizona residents find assistive technology devices, services, and funding. Matches individuals' abilities with assistive technology options to help them increase their independence.

Care Recipient Eligibility:

Eligibility varies by program

Caregiver Eligibility:

___

(800) 477-9921
(602) 728-9534
For hearing impaired, call:
(602) 728-9536

Provides services throughout Southern Arizona including:
- Adult day services
- Care management
- Home health care
- Respite

Care Recipient Eligibility:

Eligibility varies by program

Caregiver Eligibility:

___

VOICE/TTY: (520) 623-0344
TOLL FREE: (800) 234-0344

Provides online directories of licensed facilities including:
- Adult day health care centers
- Assisted living facilities
- Hospice agencies
- Nursing homes

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

Phoenix:
(602) 364-2536

Tucson:
(520) 628-6965

Flagstaff:
(928) 774-2707

A state program provided through local area agencies on aging (AAAs) that offer services to help older adults and adults with disabilities remain at home. Services include:

  • Care management
  • Personal care
  • Chore service
  • Home health care
  • Adult day service
  • Respite
  • Congregate meals and Home delivered meals
  • Transportation
  • Home modification
Care Recipient Eligibility:

Adults age 60 or older OR adults age 18 or older with a disability

Caregiver Eligibility:

Anyone age 18 or older

To be connected to your local AAAs within Arizona, call:
(602) 542-4446

RSA is a statewide resource that helps people with disabilities obtain and retain a job through rehabilitative and employment support services. It also provides specialized programs and services to various groups of people with special needs, including those with traumatic brain injury.

Care Recipient Eligibility:

Eligibility varies by program

Caregiver Eligibility:

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Toll-Free: (800) 563-1221

TTY- Maricopa County: (602) 340-7771

TTY- Outside Maricopa County: (855) 475-8194

Resources on Living Arrangements for Care Recipients

AAAs offer aging services, including:
- Information and Assistance
- Care Management
- Nutrition Services (i.e., Meals on Wheels)
- Legal Assistance
- Services for family caregivers through the Family Caregiver Support Program (FCSP)
State Aging and Adult Services website links to AAAs and also provides information about all state aging and caregiver programs

Care Recipient Eligibility:

Anyone age 60 or older

Caregiver Eligibility:

Anyone

To be connected to your local AAA within Arizona, call:
(602) 542-4446

Online directory of AHCA member agencies in Arizona, including skilled nursing facilities and assisted living communities. AHCA is a long-term care association.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

(602) 265-5331

Provides online statewide directory of hospice agencies and palliative care programs in Arizona.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

(480) 491-0540

Provides online directories of licensed facilities including:
- Adult day health care centers
- Assisted living facilities
- Hospice agencies
- Nursing homes

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

Phoenix:
(602) 364-2536

Tucson:
(520) 628-6965

Flagstaff:
(928) 774-2707

Provides online directory of over 100 residential facilities including assisted living facilities, senior housing, retirement communities and nursing homes in Arizona.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

(602) 230-0026

Government Health & Disability Programs

AAAs offer aging services, including:
- Information and Assistance
- Care Management
- Nutrition Services (i.e., Meals on Wheels)
- Legal Assistance
- Services for family caregivers through the Family Caregiver Support Program (FCSP)
State Aging and Adult Services website links to AAAs and also provides information about all state aging and caregiver programs

Care Recipient Eligibility:

Anyone age 60 or older

Caregiver Eligibility:

Anyone

To be connected to your local AAA within Arizona, call:
(602) 542-4446

Provides Arizona's aged or disabled veterans with rehabilitative, residential and medical care and services. Also helps veterans and their families to present claims for veterans' benefits to the federal government.

Care Recipient Eligibility:

Veterans who are residents of Arizona

Caregiver Eligibility:

Family members of a veteran

(602) 627-3261 (Phoenix)
(602) 255-3373 (Outside Phoenix)
(800) 852-8387 (Toll Free)

AHCCCS is Arizona's Medicaid program. It is health insurance for people with limited income and resources. It pays for a variety of medical services, including in-home care or nursing home care, depending on eligibility. State website is also available in Spanish.

Care Recipient Eligibility:

Must be low-income - based on specific government criteria

Caregiver Eligibility:

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(800) 654-8713 (Statewide)
(800) 523-0231 (Out of state)
(602) 417-4000 (Maricopa County)

Assists individuals and families with eligibility questions and problems related to Medicare, including prescription drug coverage under Medicare Part D, managed care, long-term care planning, health insurance and other health care issues.

Care Recipient Eligibility:

Medicare beneficiary

Caregiver Eligibility:

Families or caregivers of a Medicare beneficiary

(800) 432-4040 or
(602) 542-4446

Services & Policies for Family Caregivers

A community-based, 501(c)3 organization founded to support and advocate for family caregivers in Arizona. Coalition website serves as a resource for caregivers and those who work with caregivers, with services including:
- Online community calendar
- Support groups
- Information and blog
- Advocacy
- Respite

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

Caregiver Resource Line: (888) 737-7494

Provides services including counseling, education, information and assistance, referral services and support groups for caregivers throughout Arizona. Counseling focuses on locating assisted living facilities and in-home care.

Care Recipient Eligibility:

Eligibility varies by program

Caregiver Eligibility:

Eligibility varies by program

(480) 419-4202

Provides services throughout Southern Arizona including:
- Adult day services
- Care management
- Home health care
- Respite

Care Recipient Eligibility:

Eligibility varies by program

Caregiver Eligibility:

___

VOICE/TTY: (520) 623-0344
TOLL FREE: (800) 234-0344

FCSP services for family caregivers are provided through local area agencies on aging (AAAs) and include:
- Information
- Assistance
- Individual counseling, support groups and caregiver training
- Respite care
- Limited supplemental services, such as transportation and home modifications

Care Recipient Eligibility:

- Anyone age 60 or older
Exception:
- Adults with dementia can be any age

Caregiver Eligibility:

- Anyone age 18 or older caring for someone who meets care recipient eligibility
Special Populations:
- Adults age 55 or older who are caring for anyone (that is not their child) over 18 years old with developmental disabilities
- Grandparents or other relatives age 55 or older caring for children (age 18 and under)

To be connected to your local AAA within Arizona, call:
(602) 542-4446

State System of Home and Community-Based Services (HCBS)

 
Caregiver Assessment in Medicaid HCBS Waiver Program No
At Least One State Program with Consumer-Directed Option for Family Caregivers Yes
Lifespan Respite Grant Yes
State Respite Coalition Yes

 

Workplace Benefits for Family Caregivers

 
Paid Family Leave No
Unemployment Insurance for Family Caregivers No
Paid Sick Days No
Preemptive Law Prohibiting local Governments from Establishing the Right Sick Leave Yes

 

Miscellaneous Statewide Programs, Regulations and Legislation

 
State Alzheimer’s Plan No
Uniform Adult Guardianship and Protective Proceedings Jurisdiction (UAGPPJA) Yes
State Policy Permitting Delegation of 16 Nursing Tasks No
CARE Act*

No

* The Caregiver Advise, Record, Enable (CARE) Act enables family caregivers to provide safe and effective home care to older adults. In particular, it supports family caregivers when their loved ones are admitted to the hospital, and helps them to learn how to safely provide care at home once their loved ones are discharged from a medical facility.

While the finer points of the CARE Act vary from state to state, it contains three central provisions in every version nationwide:

  1. The name of the family caregiver is recorded when a loved one is admitted into a hospital or rehabilitation facility.
  2. The family caregiver is notified if the loved one is to be discharged to another facility or back home.
  3. The hospital or rehabilitation facility must provide an explanation and live instruction of the medical tasks—such as medication management, injections, wound care, and transfers—that the family caregiver will perform at home.

Disease-Specific Organizations

Provides a variety of services throughout Arizona for people with Parkinson's and their family members and caregivers, including:
- Education and training
- Information and assistance
- Recreational programs
- Counseling
- Respite
- Support groups

Care Recipient Eligibility:

Eligibility varies by program

Caregiver Eligibility:

Eligibility varies by program

(602) 406-4931