Family Care Navigator

General Information & Assistance

Provides information and access to long-term care support and services. ARCH is Colorado's Aging and Disability Resource Center (ADRC).

Care Recipient Eligibility:

Adults age 18 and older with functional disabilities and persons of all ages with developmental disabilities

Caregiver Eligibility:

Anyone

Division of Aging and Adult Services:
(303) 866-2800

Benefits.gov (formerly GovBenefits.gov) was launched in an effort to provide citizens with easy, online access to government benefit and assistance programs. Eight years after its initial launch, GovBenefits.gov underwent a major redesign and became Benefits.gov. However, the program's mission remains the same: reduce the expense and difficulty of interacting with the government while increasing citizen access to government benefit information.

Care Recipient Eligibility:

N/A

Caregiver Eligibility:

N/A

Benefits.gov is unable to respond to specific scenarios or provide personalized advice. A number of Other Resources and Frequently Asked Questions are available to help answer any questions you may have about government programs, benefits, and services.

For additional government information, you may call USA.gov's National Contact Center at 1-800-FED-INFO (1-800-333-4636), Monday through Friday, 8 a.m. to 8 p.m. Eastern Time, to speak to an information specialist.

AAAs offer aging services, including:
- Information and assistance
- Care management
- Nutrition services (i.e., Meals on Wheels)
- Legal assistance
- Services for family caregivers through the Family Caregiver Support Program (FCSP)

Care Recipient Eligibility:

Adults age 60 or older

Caregiver Eligibility:

Anyone

To identify your local AAA, visit the Colorado ElderCare Planning Council website.

Non-profit organization offers information and support services to eligible older adults and their family caregivers. Services include:
- Information and referral
- Counseling on elder care, Medicare, Medicaid, and prescription drug programs
- In-home care
- Money management
- Respite
- Financial assistance for heating bills
- Employment for older adults

Care Recipient Eligibility:

Eligibility varies by program

Caregiver Eligibility:

Anyone

(888) 992-4464

TTY: (866) 327-8877

Online directory of aging and caregiver support services, which can be searched by category. Includes statewide resources and services available for seniors and people with disabilities.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

See website for local contact info.

Services & Policies for Family Caregivers

Offers comprehensive medical care (diagnosis, treatment and follow-up) to people with complex neurological disorders and injuries. Other services include:
- Research projects, including new surgical techniques
- Education (patient, family, and community)
- Support groups for patients and their family caregivers
- Outreach to rural communities

Care Recipient Eligibility:

Anyone with a neurological disorder or injury

Caregiver Eligibility:

Anyone

(855) 463-6264

Coalition of organizations that promote services and support for family caregivers. Coalition website serves as a resource for caregivers and those who work with caregivers providing online respite provider lists by county and information on respite helpline.

Caregiver Eligibility:

Anyone caring for someone who meets care receiver eligibility criteria

(303) 233-1666, ext. 257

FCSP services for family caregivers are provided through local area agencies on aging (AAAs) and include:
- Information
- Assistance
- Individual counseling, support groups and caregiver training
- Respite care
- Limited supplemental services, such as transportation and home modifications

Care Recipient Eligibility:

- Adults age 60 and older
Exception:
- Adults with dementia can be any age

Caregiver Eligibility:

- Adults age 18 and older caring for someone who meets care receiver eligibility
Special Populations:
- Adults age 55 or older who are caring for anyone (that is not their child) over 18 years old with developmental disabilities
- Grandparents or other relatives age 55 or older caring for children (age 18 and under)

To be connected to your local AAA Within Colorado, call:
(888) 866-4243
Outside Colorado, call:
(303) 866-2800
TTY: (303) 866-2850

Government program assists low-income adults who require nursing level of care remain in the community by helping to pay for home and community based services including:
- Adult day care
- Personal emergency response system
- Home modifications
- In-home support services (IHSS)
- Non-medical transportation
- Personal care
- Respite
Also, assists residents of nursing homes return to the community, if they are able to do so safely, by managing the transition and providing the appropriate community based services.

*Consumer Directed Attendant Support (CDAS) is an option of the Home and Community Based Waiver program which allows care receivers to choose and hire their own service provider including a relative or friend to provide the care they need.

Care Recipient Eligibility:

Multiple requirements:
- Adults age 18 and older
- Require nursing level of care
- Low income (Medicaid eligible)

Caregiver Eligibility:

___

(303) 866-5409
(800) 221-3943

Consumer Directed Attendant Support:
(303) 866-2993
TTY: (800) 659-2656

Online directory of aging and caregiver support services, which can be searched by category. Includes statewide resources and services available for seniors and people with disabilities.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

See website for local contact info.

State System of Home and Community-Based Services (HCBS)

 
Caregiver Assessment in Medicaid HCBS Waiver Program No
At Least One State Program with Consumer-Directed Option for Family Caregivers Yes
Lifespan Respite Grant Yes
State Respite Coalition Yes

 

Workplace Benefits for Family Caregivers

 
Paid Family Leave No
Unemployment Insurance for Family Caregivers Yes
Paid Sick Days No
Preemptive Law Prohibiting local Governments from Establishing the Right Sick Leave No

 

Miscellaneous Statewide Programs, Regulations and Legislation

 
State Alzheimer’s Plan Yes
Uniform Adult Guardianship and Protective Proceedings Jurisdiction (UAGPPJA) Yes
State Policy Permitting Delegation of 16 Nursing Tasks Yes
CARE Act*

Yes

* The Caregiver Advise, Record, Enable (CARE) Act enables family caregivers to provide safe and effective home care to older adults. In particular, it supports family caregivers when their loved ones are admitted to the hospital, and helps them to learn how to safely provide care at home once their loved ones are discharged from a medical facility.

While the finer points of the CARE Act vary from state to state, it contains three central provisions in every version nationwide:

  1. The name of the family caregiver is recorded when a loved one is admitted into a hospital or rehabilitation facility.
  2. The family caregiver is notified if the loved one is to be discharged to another facility or back home.
  3. The hospital or rehabilitation facility must provide an explanation and live instruction of the medical tasks—such as medication management, injections, wound care, and transfers—that the family caregiver will perform at home.

Non-profit organization assists people with disabilities remain independent in their communities by offering the following services:
- In-home care
- Transportation
- Assessment
- Care management
- Counseling
- Respite
Also manages the Traumatic Brain Injury (TBI) Trust Fund program that provides financial assistance to people with TBI for the purchase of home and community based services.

Care Recipient Eligibility:

Individuals with any type of disability

*Eligibility varies by program

Caregiver Eligibility:

Anyone caring for eligible care receiver

(303) 636-5600
TDD: (303) 636-5602

Services for Care Recipients Living at Home

The Colorado Medicaid Nurse Advice Line provides Medicaid members free around-the-clock access to medical information and advice.

Care Recipient Eligibility:

Medicaid beneficiary

Caregiver Eligibility:

Family caregiver of Medicaid beneficiary

(800) 283-3221

Statewide program assists people with disabilities obtain assistive devices and remain independent in their community. Services include:
- Information and referral
- Consultation and assessment
- Assistive technology demonstrations
- Assistive technology training
- Assistance locating funds for the purchase of Assistive Technology
- Creating new Assistive technology for individual needs

Care Recipient Eligibility:

Eligibility varies by program

Caregiver Eligibility:

___

(800) 255-3477
TTY: (303) 837-8964

AAAs offer aging services, including:
- Information and assistance
- Care management
- Nutrition services (i.e., Meals on Wheels)
- Legal assistance
- Services for family caregivers through the Family Caregiver Support Program (FCSP)

Care Recipient Eligibility:

Adults age 60 or older

Caregiver Eligibility:

Anyone

To identify your local AAA, visit the Colorado ElderCare Planning Council website.

Provides information about end-of-life care. Its website includes a search tool which allows users to locate hospice and palliative care programs for individuals who have advanced illness or have been considered terminally ill by a physician.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

(303)756-1360

(303) 694-4728

This state department helps residents of Colorado with disabilities to obtain and retain employment. It provides information and referral services for independent living.

Care Recipient Eligibility:

Individuals with any type of disability

Caregiver Eligibility:

___

(303) 866-4150 TTY/TDD accessible

The Colorado State Independent Living Council partners with a network of non-profit, non-residential, community-based centers, run and controlled by persons with disabilities that offer:
- Information and Referral
- Peer counseling
- Care Management
- Independent living skills training
- Individual and systems change advocacy
- Benefits counseling
- Employment readiness training
- Housing referrals
- Assistive technology services
- Legal aid

Care Recipient Eligibility:

Adults with any type of disability

Caregiver Eligibility:

___

(303) 968-6546

Government program assists low-income individuals with brain injury who require nursing level of care remain in the community by helping to pay for home and community based services including:
- Adult day care
- Specialized medical equipment and supplies
- Counseling
- Home modifications
- Transportation
- In-home care
- Respite
- Personalized emergency response system

*Consumer Directed Attendant Support (CDAS) is an option of the Home and Community Based Waiver program which allows care receivers to choose and hire their own service provider including a relative or friend to provide the care they need.

Care Recipient Eligibility:

Multiple requirements:
- Adults age 16 - 64
- Require nursing level of care
- Low income (Medicaid eligible)

Caregiver Eligibility:

___

(303) 866-5409
(800) 221-3943
TTY: (800) 659-2656

*Assistance also available in Spanish

Consumer Directed Attendant Support:
(303) 866-2993

Government program assists low-income adults who require nursing level of care remain in the community by helping to pay for home and community based services including:
- Adult day care
- Personal emergency response system
- Home modifications
- In-home support services (IHSS)
- Non-medical transportation
- Personal care
- Respite
Also, assists residents of nursing homes return to the community, if they are able to do so safely, by managing the transition and providing the appropriate community based services.

*Consumer Directed Attendant Support (CDAS) is an option of the Home and Community Based Waiver program which allows care receivers to choose and hire their own service provider including a relative or friend to provide the care they need.

Care Recipient Eligibility:

Multiple requirements:
- Adults age 18 and older
- Require nursing level of care
- Low income (Medicaid eligible)

Caregiver Eligibility:

___

(303) 866-5409
(800) 221-3943

Consumer Directed Attendant Support:
(303) 866-2993
TTY: (800) 659-2656

Government program offers home-delivered and congregate meals. Access Nutrition Services through your local Area Agency on Aging.

Care Recipient Eligibility:

Adults age 60 and older

Caregiver Eligibility:

___

To be connected to your local AAA Within Colorado, call:
(888) 866-4243

Outside Colorado, call:
(303) 866-2800
TTY: (303) 866-2850

PACE programs in Colorado coordinate and provide the entire continuum of care and services to their older enrollees with chronic care needs to enable them to continue living safely in the community as long as possible. Care and services include:
- Adult day health care
- Medical care
- Home health care and personal care
- All necessary prescription drugs
- Social services
- Respite care
- Hospital and nursing home care when necessary

Care Recipient Eligibility:

Multiple requirements:
- Adults age 55 or older
- Certified or certifiable for placement in a nursing facility
- Live within a site's service area and able to live safely in the community at time of enrollment

* If not eligible for Medicare and/or Medicaid, private payment is accepted
*Space is limited

Caregiver Eligibility:

___

Adams, Arapahoe, Broomfield, Denver, and Jefferson Counties: (720) 974-2411
Pueblo County: (719) 553-0400
El Paso County: (719) 314-2327
Delta County: (970) 835-8500
Montrose County: (970) 252-0522

Non-profit organization assists people with disabilities remain independent in their communities by offering the following services:
- In-home care
- Transportation
- Assessment
- Care management
- Counseling
- Respite
Also manages the Traumatic Brain Injury (TBI) Trust Fund program that provides financial assistance to people with TBI for the purchase of home and community based services.

Care Recipient Eligibility:

Individuals with any type of disability

*Eligibility varies by program

Caregiver Eligibility:

Anyone caring for eligible care receiver

(303) 636-5600
TDD: (303) 636-5602

Resources on Living Arrangements for Care Recipients

The Colorado Medicaid Nurse Advice Line provides Medicaid members free around-the-clock access to medical information and advice.

Care Recipient Eligibility:

Medicaid beneficiary

Caregiver Eligibility:

Family caregiver of Medicaid beneficiary

(800) 283-3221

AAAs offer aging services, including:
- Information and assistance
- Care management
- Nutrition services (i.e., Meals on Wheels)
- Legal assistance
- Services for family caregivers through the Family Caregiver Support Program (FCSP)

Care Recipient Eligibility:

Adults age 60 or older

Caregiver Eligibility:

Anyone

To identify your local AAA, visit the Colorado ElderCare Planning Council website.

Provides information about end-of-life care. Its website includes a search tool which allows users to locate hospice and palliative care programs for individuals who have advanced illness or have been considered terminally ill by a physician.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

(303)756-1360

(303) 694-4728

Government agency responsible for health issues in the state of Colorado including inspecting and licensing long-term care providers. Provides online directories of:
- Home health care agencies
- Nursing homes
- Assisted living facilities
- Hospice
- Adult day care facilities

(This list is not exhaustive, please visit website for information on more licensed facilities)

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

(303) 692-2800

Offers online information on long term care and provides lists of nursing homes and assisted living facilities.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

(303) 861-8228

Government Health & Disability Programs

AAAs offer aging services, including:
- Information and assistance
- Care management
- Nutrition services (i.e., Meals on Wheels)
- Legal assistance
- Services for family caregivers through the Family Caregiver Support Program (FCSP)

Care Recipient Eligibility:

Adults age 60 or older

Caregiver Eligibility:

Anyone

To identify your local AAA, visit the Colorado ElderCare Planning Council website.

Provides Colorado's aged or disabled veterans with rehabilitative, residential and medical care and services. Also helps veterans and their families to present claims for veterans' benefits to the federal government.

Care Recipient Eligibility:

Veterans who are residents of Colorado

Caregiver Eligibility:

Family members of a veteran

(303) 343-1268

Government program helps low income individuals who are not Medicaid eligible pay for some of the costs of health care services provided by healthcare providers participating in CICP.

Care Recipient Eligibility:

Multiple requirements:
- Low income (But cannot be Medicaid eligible)
- May have Medicare or other health insurance

Caregiver Eligibility:

___

(800) 221-3943 or
(303) 866-3513

Government program assists individuals determine their eligibility and apply for Medicaid health plans.

Care Recipient Eligibility:

Medicaid eligible

Caregiver Eligibility:

Anyone

Within Denver, call:
(303) 839-2120

Outside Denver, call:
(888) 367-6557
TTY: (888) 876-8864
Monday - Friday
8:00am - 5:00pm

Medicaid is a health insurance for people with limited income and resources. It pays for a variety of medical services, including in-home care or nursing home care, depending on eligibility.

Care Recipient Eligibility:

Must be low-income - based on specific government criteria

Caregiver Eligibility:

___

(303) 866-3513
(800) 221-3943
TTY: (800) 659-2656
Monday - Friday
8:00am-5:00pm

*Assistance also available in Spanish

State program provides financial assistance and medical benefits to low income older adults who are residents of Colorado.

Care Recipient Eligibility:

Multiple requirements:
- Adults age 60 and older
- Low income

Caregiver Eligibility:

___

(303) 866-2800

Assists individuals and families with eligibility questions and problems related to Medicare, including prescription drug coverage under Medicare Part D, managed care, long-term care planning, health insurance and other health care issues.

Care Recipient Eligibility:

Medicare beneficiary

Caregiver Eligibility:

Anyone

(888) 696-7213

Government agency responsible for health issues in the state of Colorado including inspecting and licensing long-term care providers. Provides online directories of:
- Home health care agencies
- Nursing homes
- Assisted living facilities
- Hospice
- Adult day care facilities

(This list is not exhaustive, please visit website for information on more licensed facilities)

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

(303) 692-2800

Legal Help & Advocacy

Adult Protective Services assist vulnerable and elder adults to stop and prevent abuse, neglect, or exploitation. Anyone can make a report about suspected abuse to the Hotline.

Care Recipient Eligibility:

Adults age 60 or older and adults with disabilities

Caregiver Eligibility:

Anyone

Please see website to find your local APS phone number (intake number) where you can can make report about elder abuse

AAAs offer aging services, including:
- Information and assistance
- Care management
- Nutrition services (i.e., Meals on Wheels)
- Legal assistance
- Services for family caregivers through the Family Caregiver Support Program (FCSP)

Care Recipient Eligibility:

Adults age 60 or older

Caregiver Eligibility:

Anyone

To identify your local AAA, visit the Colorado ElderCare Planning Council website.

Offers information on elder abuse and fraud and a quarterly online newsletter.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

Check website for local contact information.

Provides free consultation for legal issues such as: Family, housing, immigration, benefit programs, and elder law. Senior services include: Living wills, medical durable POA, etc. 

(303) 837-1321

Offers legal representation, information, and referrals to people with disabilities, older people, and their families.

Care Recipient Eligibility:

Adults age 60 and older
OR
Adults with any type of disability

Caregiver Eligibility:

___

Denver Office:
(800) 288-1376 (Voice/TTY)
(303) 722-0300

Grand Junction Office:
(800) 531-2105
(Voice/TTY)
(970) 241-6371

Ombudsmen investigate complaints made by, or on behalf of, individual residents in long-term care facilities, including nursing homes and assisted living facilities. They also answer questions about the quality of care or financial, physical, or mental abuse in residential facilities.

Care Recipient Eligibility:

Resident in a long-term care facility

Caregiver Eligibility:

Anyone

(303) 480-6734

*For complaints about Medicaid health care providers please call: (877) 435-7123 or Colorado Health Partnerships: (303) 830-3560

Assists individuals and families with eligibility questions and problems related to Medicare, including prescription drug coverage under Medicare Part D, managed care, long-term care planning, health insurance and other health care issues.

Care Recipient Eligibility:

Medicare beneficiary

Caregiver Eligibility:

Anyone

(888) 696-7213

Disease-Specific Organizations

Offers comprehensive medical care (diagnosis, treatment and follow-up) to people with complex neurological disorders and injuries. Other services include:
- Research projects, including new surgical techniques
- Education (patient, family, and community)
- Support groups for patients and their family caregivers
- Outreach to rural communities

Care Recipient Eligibility:

Anyone with a neurological disorder or injury

Caregiver Eligibility:

Anyone

(855) 463-6264

FCSP services for family caregivers are provided through local area agencies on aging (AAAs) and include:
- Information
- Assistance
- Individual counseling, support groups and caregiver training
- Respite care
- Limited supplemental services, such as transportation and home modifications

Care Recipient Eligibility:

- Adults age 60 and older
Exception:
- Adults with dementia can be any age

Caregiver Eligibility:

- Adults age 18 and older caring for someone who meets care receiver eligibility
Special Populations:
- Adults age 55 or older who are caring for anyone (that is not their child) over 18 years old with developmental disabilities
- Grandparents or other relatives age 55 or older caring for children (age 18 and under)

To be connected to your local AAA Within Colorado, call:
(888) 866-4243
Outside Colorado, call:
(303) 866-2800
TTY: (303) 866-2850

Provides support, information and educational services to people with Parkinson's disease and their families.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

Toll Free: (866) 718-2996
Office: (303) 830-1839
Info and Referral Line: (303) 861-1810
Monday - Friday
9:00am - 5:00pm

Provides online listings of national and local support organizations and programs for people with a diagnosis of cancer and their families.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

Check website for local contact information.

Offers comprehensive medical care (diagnosis, treatment, and follow-up) to people living with MS. Other services include:
- Counseling
- Adult day care program
- Hydrotherapy
- Fatigue management
- Rehabilitation clinic
An information and referral service is available to anyone affected by MS including patients and family members.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

(866) 557-7030
Monday - Friday
8:00am - 4:30pm

Offers comprehensive medical care (diagnosis, treatment, and follow-up) to people living with cancer. A helpline is also available for anyone affected by cancer including patients and family members to speak with trained counselors who provide emotional support and referrals to community resources.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

(800) 525-3777
(303) 778-4030
Monday - Friday
8:30am - 5:00pm