Family Care Navigator

Legal Help & Advocacy

Ombudsmen investigate complaints made by, or on behalf of, individual residents in long-term care facilities, including nursing homes and assisted living facilities. They also answer questions about the quality of care or financial, physical, or mental abuse in residential facilities.

Care Recipient Eligibility:

Resident in a long-term care facility

Caregiver Eligibility:

Anyone

(800) 882-6262 (Within Minnesota)
(651) 431-7453 (Outside Minnesota)
(800) 333-2433 (Senior Linkage)

Adult Protective Services assist vulnerable and elder adults to stop and prevent abuse, neglect, or exploitation. Anyone can make a report about suspected abuse to the Senior Linkage Line.

Care Recipient Eligibility:

Adults age 60 or older and adults with disabilities

Caregiver Eligibility:

Anyone

Senior Linkage Line:
(800) 333-2433

Dept. of Human Services, Aging and Adult Services:
(800) 882-6262 or
(651) 431-2609 or
(800) 627-3529 (TTY)

Provides civil legal services to low income persons in 21 counties in Central Minnesota. CMLS provides assistance in issues involving: 
Family Law 
Housing 
Government Benefits 
Consumer Law 
Employment Law

(800) 622-4011

Estate & Elder Law Services provides free and low cost legal services, and assists clients with:

  • Wills
  • Trusts
  • Estate Planning
  • Probate
  • Powers of Attorney
  • Health Care Directives
  • Guardianship
  • Conservatorship
  • Special Needs Trusts
  • Medical Assistance Planning
  • Real Estate Matters

(612) 676-6300

Free legal services for low income individuals in the following areas of law: Family, housing, consumer, and government benefits. 

(855) 204-1697

Private, nonprofit law firm providing various free legal services, including a senior law project offering resources for senior housing issues. 

(218) 233-8585

Free and low cost legal services for Minnesota residents in the following areas: Property and disability law. 

(612) 334-5970

AAAs offer aging services, including:
- Information and assistance
- Care management
- Nutrition services (i.e., Meals on Wheels)
- Legal assistance
- Services for family caregivers through the Family Caregiver Support Program (FCSP)

Care Recipient Eligibility:

Anyone age 60 or older

Caregiver Eligibility:

Anyone

Senior Linkage Line
(800) 333-2433

Provides public legal information and education on issues impacting rights of low income Minnesota residents. Foster pro bono services by Minnesota attorneys. 

 

(651) 228-9105

Provides free legal counseling with a focus on: Family law, youth, and the rights of victims of abuse and violence. 

(651) 222-4731

Assists individuals and families with eligibility questions and problems related to Medicare, including prescription drug coverage under Medicare Part D, managed care, long-term care planning, health insurance and other health care issues.

Care Recipient Eligibility:

Medicare beneficiary

Caregiver Eligibility:

Anyone

Senior Linkage Line
(800) 333-2433

Services for Care Recipients Living at Home

Government program assists low income (but not Medicaid eligible) older adults who require nursing level of care to remain in their own homes by sharing the cost of home and community based services including:
- Adult day care
- In-home care
- Home delivered meals
- Skilled nursing
- Home modifications
- Supplemental services

*Consumer Directed Community Supports (CDCS) is an option of this program which allows care receivers to choose and hire their own service provider including a relative or friend to provide the care they need.

Care Recipient Eligibility:

Multiple requirements:
- Adults age 65 or older
- Require nursing level of care
- Low income (But not Medicaid* eligible)
- Able to afford monthly share of cost

*Medicaid is called Medical Assistance in Minnesota

Caregiver Eligibility:

___

Senior Linkage Line
(800) 333-2433

Government program assists individuals with disabilities who require nursing level of care to remain independent in their own homes by providing help to pay for home and community based services including:
- Care management
- Adult day care
- In-home care
- Supplemental services
Also, assists residents of nursing homes return to the community, if they are able to do so safely, by managing the transition and providing the appropriate community based services.

*Consumer Directed Community Supports (CDCS) is an option of this program which allows care receivers to choose and hire their own service provider including a relative or friend to provide the care they need.

Care Recipient Eligibility:

Multiple requirements:
- Individuals age 65 or younger with any type of disability
- Require nursing level of care
- Low income (Medicaid eligible)

*Medicaid is called Medical Assistance in Minnesota

Caregiver Eligibility:

___

(651) 431-2400
TTY: (800) 627-3529

Government program assists Medicaid eligible older adults who require nursing level of care remain in their own homes by helping to pay for home and community based services including:
- Adult day care
- In-home care
- Home delivered meals
- Skilled nursing
- Home modifications
- Supplemental services

*Consumer Directed Community Supports (CDCS) is an option of this program which allows care receivers to choose and hire their own service provider including a relative or friend to provide the care they need.

Care Recipient Eligibility:

Multiple requirements:
- Adults age 65 or older
- Require nursing level of care
- Low income (Medicaid eligible)
*Medicaid is called Medical Assistance in Minnesota

*Space is limited

Caregiver Eligibility:

___

Senior Linkage Line:
(800) 333-2433

Provides information and assistance through a helpline about what to do in case of an emergency.

*Assistance available in English, Spanish, Hmong, Somali, Lao, Khmer, Vietnamese, Oromo , Arabic, Russian, Karen, or Amharic.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

Toll Free in Minnesota:
(888) 883-8831

(651) 789-4342

Community based program offers home care services in combination with community based services as part of a care plan created by a Block Nurse in collaboration with the care receiver and/or family members.

*Many of the services offered are provided by volunteers. Some are on a fee for service basis.

Care Recipient Eligibility:

- Frail older adults
- Need help with the activities of every day living
OR
Require nursing level of care

Caregiver Eligibility:

___

(651) 649-0315

Association of adult day care providers. Its website provides information about adult day services. Also offers a map of member providers of MADSA which allows consumers to locate adult day services in their community.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

(763) 464-2698

AAAs offer aging services, including:
- Information and assistance
- Care management
- Nutrition services (i.e., Meals on Wheels)
- Legal assistance
- Services for family caregivers through the Family Caregiver Support Program (FCSP)

Care Recipient Eligibility:

Anyone age 60 or older

Caregiver Eligibility:

Anyone

Senior Linkage Line
(800) 333-2433

A network of non-profit, non-residential, community-based centers, run and controlled by persons with disabilities that offer:
- Information and referral
- Peer counseling
- Care management
- Independent living skills training
- Individual and systems change advocacy
- Benefits counseling
- Employment readiness training
- Housing referrals
- Assistive technology services
- Legal aid

Care Recipient Eligibility:

Adults with any type of disability

To find your local Independent Living Center:

Caregiver Eligibility:

___

(320) 529-9000 or
(507) 285-1815

Association of in-home care providers. Its website provides information about in-home care. Also offers a map of member providers of MHCA which allows consumers to locate in-home care providers in their community.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

Toll Free in Minnesota:
(866) 607-0607

(651) 635-0607

Non-profit organization provides information and referral services for hospice in Minnesota. Its website provides a search tool that allows user to locate hospice programs in their communities.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

Within Minnesota, call: (800) 214-9597

Outside Minnesota, call: (651) 659-0423

Statewide program assists people with disabilities obtain assistive devices and remain independent in their community by providing services including:
- Information and referral
- Assistive technology demonstrations
- Assistive technology re-use program
- Option to borrow assistive technologies for a limited period of time
- Low interest rate loans for purchase of assistive technology devices

Care Recipient Eligibility:

Adults with any type of disability

Caregiver Eligibility:

___

Within Minnesota, call: (888) 234-1267
TTY: 711 or (800) 627-3529

Outside Minnesota, call: (651) 201-2640

Government program assists individuals with a diagnosis of TBI or other degenerative diseases who require nursing level of care to remain independent in their own homes by providing help to pay for home and community based services including:
- Care management
- Adult day care
- In-home care
- Skilled nursing services
- Home modifications
- Home delivered meals
- Respite
- Family counseling and training
- Supplemental services

*Consumer Directed Community Supports (CDCS) is an option of this program which allows care receivers to choose and hire their own service provider including a relative or friend to provide the care they need.

Care Recipient Eligibility:

Multiple requirements:
- Individuals age 64 and younger
- Individuals with a diagnosis of TBI or other degenerative disease causing significant cognitive impairment. Individuals cannot have been born with condition.
- Require nursing level of care
- Low income (Medicaid eligible)

*Medicaid is called Medical Assistance in Minnesota

Caregiver Eligibility:

____

(651) 431-2000
(800) 627-3529 (TTY)

Assists residents of Minnesota with disabilities to obtain and retain employment. It provides information and referral services for independent living.

Care Recipient Eligibility:

Individuals with any type of disability

Caregiver Eligibility:

___

Within Minnesota, call: (800) 328-9095
TTY: (800) 657 3973

Outside Minnesota, call: (651) 259-7114
TTY:(651) 296-3900

Non profit organization offers a wide variety of services to families and people with disabilities. Some of the services available are caregiver support, geriatric care management, protective services, mental health, senior center, nutrition, adult day-care, culturally-specific programs and assisted living. Services are primarily available in the Twin Cities Metro area.

Care Recipient Eligibility:

Varies by program

Caregiver Eligibility:

Varies by program

(952) 945-4000

General Information & Assistance

Benefits.gov (formerly GovBenefits.gov) was launched in an effort to provide citizens with easy, online access to government benefit and assistance programs. Eight years after its initial launch, GovBenefits.gov underwent a major redesign and became Benefits.gov. However, the program's mission remains the same: reduce the expense and difficulty of interacting with the government while increasing citizen access to government benefit information.

Care Recipient Eligibility:

N/A

Caregiver Eligibility:

N/A

Benefits.gov is unable to respond to specific scenarios or provide personalized advice. A number of Other Resources and Frequently Asked Questions are available to help answer any questions you may have about government programs, benefits, and services.

For additional government information, you may call USA.gov's National Contact Center at 1-800-FED-INFO (1-800-333-4636), Monday through Friday, 8 a.m. to 8 p.m. Eastern Time, to speak to an information specialist.

Community based program offers home care services in combination with community based services as part of a care plan created by a Block Nurse in collaboration with the care receiver and/or family members.

*Many of the services offered are provided by volunteers. Some are on a fee for service basis.

Care Recipient Eligibility:

- Frail older adults
- Need help with the activities of every day living
OR
Require nursing level of care

Caregiver Eligibility:

___

(651) 649-0315

AAAs offer aging services, including:
- Information and assistance
- Care management
- Nutrition services (i.e., Meals on Wheels)
- Legal assistance
- Services for family caregivers through the Family Caregiver Support Program (FCSP)

Care Recipient Eligibility:

Anyone age 60 or older

Caregiver Eligibility:

Anyone

Senior Linkage Line
(800) 333-2433

Online directory of social services, with an emphasis on aging, disability, and caregiving issues, helps consumers locate services and programs in their communities. It can be searched by category.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

(800) 333-2433

Disease-Specific Organizations

Non-profit organization offers support to people affected by brain injury and their families. Services include:
- Information and referral
- Education
- Peer and individual counseling
- Support groups

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

From within Minnesota, call: (800) 669-6442
From outside Minnesota, call: (612) 378-2742

Website provides information about cancer and resources for individuals affected by cancer and their families. Resource information can be browsed by county or topic. Topics include:
- Food and nutrition
- Financial assistance
- Genetic counseling
- Legal assistance
- In-home care
- Caregiver resources

(This list is not exhaustive, please visit website for information on more topics)

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

(800) 227-2345

Offers comprehensive medical care (diagnosis, treatment, and follow-up) to people living with cancer. Its website offers information on various types of cancer and treatment. A helpline is available for anyone affected by cancer including patients and family members.

*Helpline is available for residents of Minnesota, Iowa, North Dakota, South Dakota, and Wisconsin.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

(612) 672-7422
Within Minnesota, Iowa, North Dakota, South Dakota, and Wisconsin, call: (888) CANCER MN (1-888-226-2376)

Offers comprehensive medical care (diagnosis, treatment, and follow-up) to people living with cancer. Its website offers information on various types of cancer and treatment. A helpline is available for anyone affected by cancer including patients and family members.

*Helpline is only available for residents of Minnesota, Iowa, North Dakota, South Dakota, and Wisconsin.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

Within Twin Cities and the rest of the country, call: (612) 624-2620

Within Minnesota, Iowa, North Dakota, South Dakota, and Wisconsin, call: (888) CANCER MN (1-888-226-2376)

Government Health & Disability Programs

Medicaid (called Medical Assistance in Minnesota) is a health insurance for people with limited income and resources. It pays for a variety of medical services, including in-home care or nursing home care, depending on eligibility.

Care Recipient Eligibility:

Must be low-income - based on specific government criteria

Caregiver Eligibility:

___

(651) 431-2670 (Outside Twin Cities)
(800) 657-3739 (Within Twin Cities)

AAAs offer aging services, including:
- Information and assistance
- Care management
- Nutrition services (i.e., Meals on Wheels)
- Legal assistance
- Services for family caregivers through the Family Caregiver Support Program (FCSP)

Care Recipient Eligibility:

Anyone age 60 or older

Caregiver Eligibility:

Anyone

Senior Linkage Line
(800) 333-2433

Provides aged or disabled veterans with rehabilitative, residential and medical care and services. The VA also helps veterans and their families to present claims for veterans' benefits to the federal government and offers veterans low-cost loans to acquire farms and homes.

Care Recipient Eligibility:

Veterans who are residents of Minnesota

Caregiver Eligibility:

Family members of a veteran

LinkVet
(888) 546-5838

Government website offers online information on healthcare topics including:
- Nursing homes
- Health insurance
- Disability resources
- Disease information
- Prescription medication

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

Partnership program between private insurance companies and Medicaid, provides long term care insurance as part of Medicaid coverage.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

___

Senior Linkage Line:
(800) 333-2433

Dept. of Human Services, Aging and Adult Services:
(651) 296-2544

Assists individuals and families with eligibility questions and problems related to Medicare, including prescription drug coverage under Medicare Part D, managed care, long-term care planning, health insurance and other health care issues.

Care Recipient Eligibility:

Medicare beneficiary

Caregiver Eligibility:

Anyone

Senior Linkage Line
(800) 333-2433

Services & Policies for Family Caregivers

Collaboration of four nonprofit organizations (DARTS, HSI, Wilder Foundation and Senior Community Services) supports family caregivers with counseling and education. Also offers care management and links families with community programs and services (some offered by the member organizations). Serves the Minneapolis-St. Paul metropolitan area.

Care Recipient Eligibility:

Adults age 60 and over.

Caregiver Eligibility:

Family members caring for an eligible care receiver.

(651) 234-2262

FCSP services for family caregivers are provided through local area agencies on aging (AAAs) and include:
- Information
- Assistance
- Individual counseling, support groups and caregiver training
- Respite care
- Limited supplemental services, such as transportation and home modifications

Care Recipient Eligibility:

- Adults age 60 and older
Exception:
- Adults with dementia can be any age

Caregiver Eligibility:

- Anyone age 18 and older caring for someone who meets care receiver eligibility
Special Populations:
- Adults age 55 and older who are caring for anyone (that is not their child) over 18 years old with developmental disabilities
- Grandparents or other relatives age 55 and older caring for children (age 18 and under)

Senior Linkage Line
(800) 333-2433

FamilyMeans offers support for families and friends caring for a child or adult with a chronic illness, disability or frailty. FamilyMeans provides:
- Educational workshops
- Support groups
- Caregiver coaching
- Counseling
- Mental health services
- Financial counseling

Respite is available in Washington County

Care Recipient Eligibility:

People with disabilities and/or chronic illness

Caregiver Eligibility:

Residents of the Twin Cities Metropolitan area

(800) 327-3203
(651) 439-4840

Government website provides information on family caregiving and links to websites for caregiver resources in the state of Minnesota.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

Senior Linkage Line:
(800) 333-2433

MN Board on Aging:
(800) 882-6262
(651) 431-2500

State System of Home and Community-Based Services (HCBS)

 
Caregiver Assessment in Medicaid HCBS Waiver Program Yes
At Least One State Program with Consumer-Directed Option for Family Caregivers Yes
Lifespan Respite Grant Yes
State Respite Coalition No

 

Workplace Benefits for Family Caregivers

 
Paid Family Leave No
Unemployment Insurance for Family Caregivers Yes
Paid Sick Days No
Preemptive Law Prohibiting local Governments from Establishing the Right Sick Leave No

 

Miscellaneous Statewide Programs, Regulations and Legislation

 
State Alzheimer’s Plan Yes
Uniform Adult Guardianship and Protective Proceedings Jurisdiction (UAGPPJA) Yes
State Policy Permitting Delegation of 16 Nursing Tasks Yes
CARE Act*

Yes

* The Caregiver Advise, Record, Enable (CARE) Act enables family caregivers to provide safe and effective home care to older adults. In particular, it supports family caregivers when their loved ones are admitted to the hospital, and helps them to learn how to safely provide care at home once their loved ones are discharged from a medical facility.

While the finer points of the CARE Act vary from state to state, it contains three central provisions in every version nationwide:

  1. The name of the family caregiver is recorded when a loved one is admitted into a hospital or rehabilitation facility.
  2. The family caregiver is notified if the loved one is to be discharged to another facility or back home.
  3. The hospital or rehabilitation facility must provide an explanation and live instruction of the medical tasks—such as medication management, injections, wound care, and transfers—that the family caregiver will perform at home.

Non profit organization offers a wide variety of services to families and people with disabilities. Some of the services available are caregiver support, geriatric care management, protective services, mental health, senior center, nutrition, adult day-care, culturally-specific programs and assisted living. Services are primarily available in the Twin Cities Metro area.

Care Recipient Eligibility:

Varies by program

Caregiver Eligibility:

Varies by program

(952) 945-4000

Resources on Living Arrangements for Care Recipients

AAAs offer aging services, including:
- Information and assistance
- Care management
- Nutrition services (i.e., Meals on Wheels)
- Legal assistance
- Services for family caregivers through the Family Caregiver Support Program (FCSP)

Care Recipient Eligibility:

Anyone age 60 or older

Caregiver Eligibility:

Anyone

Senior Linkage Line
(800) 333-2433

Non-profit organization provides information and referral services for hospice in Minnesota. Its website provides a search tool that allows user to locate hospice programs in their communities.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

Within Minnesota, call: (800) 214-9597

Outside Minnesota, call: (651) 659-0423

Government website provides a search tool that allows users to locate nursing homes in their communities.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

Dept. of Human Services, Long-Term Care Policy Center:
(651) 431-2282

Non profit organization offers a wide variety of services to families and people with disabilities. Some of the services available are caregiver support, geriatric care management, protective services, mental health, senior center, nutrition, adult day-care, culturally-specific programs and assisted living. Services are primarily available in the Twin Cities Metro area.

Care Recipient Eligibility:

Varies by program

Caregiver Eligibility:

Varies by program

(952) 945-4000

Family Caregiver Organizations

Offers comprehensive medical care (diagnosis, treatment, and follow-up) to people living with cancer. Its website offers information on various types of cancer and treatment. A helpline is available for anyone affected by cancer including patients and family members.

*Helpline is available for residents of Minnesota, Iowa, North Dakota, South Dakota, and Wisconsin.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

(612) 672-7422
Within Minnesota, Iowa, North Dakota, South Dakota, and Wisconsin, call: (888) CANCER MN (1-888-226-2376)