Provides information and access to long term support programs and benefits such as home and community-based services for older adults and adults with disabilities.
Family Care Navigator
General Information & Assistance
Care Recipient Eligibility:
Forsyth and Surry County residents who:
- Adults age 60 and older OR have a disability
Caregiver Eligibility:
Anyone
(919) 855-3400
Benefits.gov (formerly GovBenefits.gov) was launched in an effort to provide citizens with easy, online access to government benefit and assistance programs. Eight years after its initial launch, GovBenefits.gov underwent a major redesign and became Benefits.gov. However, the program's mission remains the same: reduce the expense and difficulty of interacting with the government while increasing citizen access to government benefit information.
Care Recipient Eligibility:
N/A
Caregiver Eligibility:
N/A
Benefits.gov is unable to respond to specific scenarios or provide personalized advice. A number of Other Resources and Frequently Asked Questions are available to help answer any questions you may have about government programs, benefits, and services.
For additional government information, you may call USA.gov's National Contact Center at 1-800-FED-INFO (1-800-333-4636), Monday through Friday, 8 a.m. to 8 p.m. Eastern Time, to speak to an information specialist.
AAAs offer aging services, including:
- Information and Assistance
- Care Management
- Nutrition Services (i.e., Meals on Wheels)
- Legal Assistance
- Services for family caregivers through the Family Caregiver Support Program (FCSP)
State Division for Aging Services website links to 4 AAAs and also provides information about all state aging and caregiver programs.
Care Recipient Eligibility:
Anyone age 60 or older
Caregiver Eligibility:
Anyone
To find your local AAA call: (919) 855-3400
Services & Policies for Family Caregivers
Provides information and access to long term support programs and benefits such as home and community-based services for older adults and adults with disabilities.
Care Recipient Eligibility:
Forsyth and Surry County residents who:
- Adults age 60 and older OR have a disability
Caregiver Eligibility:
Anyone
(919) 855-3400
Drivers are required to self-report medical conditions that may impede their driving skills. The DMV is required to investigate the self-reported conditions, reports received from law enforcement, and medical professionals. Drivers are then required to provide adequate documentation from their primary physician to obtain or renew their license.
License renewal occurs every 8 years. Adults (aged 55+) must renew their license in-person every 5 years.
(919) 715-7000
Offer services for family caregivers including:
- Information and assistance
- Education and training
- Family Consultation
- Free Caregiver Helpline
- Support groups
Care Recipient Eligibility:
Eligibility varies by program
Caregiver Eligibility:
Eligibility varies by program
In NC: (919) 660-7510
Outside NC: (800) 646-2028
FCSP services for family caregivers are provided through local area agencies on aging (AAAs) and include:
- Information
- Assistance
- Care management
- Individual counseling, support groups and caregiver training
- Respite care
- Limited supplemental services, such as transportation and home modifications.
Care Recipient Eligibility:
Anyone age 60 or older
Exception:
- Adults with dementia can be any age
Caregiver Eligibility:
- Anyone age 18 or older caring for someone who meets care recipient eligibility
Special Populations:
- Adults age 55 or older who are caring for anyone (that is not their child) over 18 years old with developmental disabilities
- Grandparents or other relatives age 55 or older caring for children (age 18 and under)
(919) 855-3413
(336) 249-2155
Lists available respite options and contact information.
Care Recipient Eligibility:
Anyone
Caregiver Eligibility:
Anyone
Check website for local information
State System of Home and Community-Based Services (HCBS) |
|
| Caregiver Assessment in Medicaid HCBS Waiver Program | No |
| At Least One State Program with Consumer-Directed Option for Family Caregivers | Yes |
| Lifespan Respite Grant | Yes |
| State Respite Coalition | Yes |
Workplace Benefits for Family Caregivers |
|
| Paid Family Leave | No |
| Unemployment Insurance for Family Caregivers | No |
| Paid Sick Days | No |
| Preemptive Law Prohibiting local Governments from Establishing the Right Sick Leave | No |
Miscellaneous Statewide Programs, Regulations and Legislation |
|
| State Alzheimer’s Plan | Yes |
| Uniform Adult Guardianship and Protective Proceedings Jurisdiction (UAGPPJA) | Yes |
| State Policy Permitting Delegation of 16 Nursing Tasks | No |
| CARE Act* |
No |
* The Caregiver Advise, Record, Enable (CARE) Act enables family caregivers to provide safe and effective home care to older adults. In particular, it supports family caregivers when their loved ones are admitted to the hospital, and helps them to learn how to safely provide care at home once their loved ones are discharged from a medical facility.
While the finer points of the CARE Act vary from state to state, it contains three central provisions in every version nationwide:
- The name of the family caregiver is recorded when a loved one is admitted into a hospital or rehabilitation facility.
- The family caregiver is notified if the loved one is to be discharged to another facility or back home.
- The hospital or rehabilitation facility must provide an explanation and live instruction of the medical tasks—such as medication management, injections, wound care, and transfers—that the family caregiver will perform at home.
Services for Care Recipients Living at Home
Provides information and access to long term support programs and benefits such as home and community-based services for older adults and adults with disabilities.
Care Recipient Eligibility:
Forsyth and Surry County residents who:
- Adults age 60 and older OR have a disability
Caregiver Eligibility:
Anyone
(919) 855-3400
Two-state Association representing over 100 providers in North and South Carolina. Provides information and assistance in locating a hospice in Care recipient's area.
Care Recipient Eligibility:
Carolina residents. Medical criteria vary by program
Caregiver Eligibility:
___
(800) 662-8859
(919) 459-5380
Provides a package of community-based services to allow adults who qualify for nursing care to remain in their private residences.
Care Recipient Eligibility:
Multiple requirements:- Adults age 18 and older and
- Must qualify for nursing care
Caregiver Eligibility:
___
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See website for local contact #’s
A network of nonprofit, non-residential, community-based centers, managed by people with disabilities which offer:
- Information and referral services
- Independent living skills training
- Peer counseling
- Individual and systems change advocacy
- Life transition services
Care Recipient Eligibility:
North Carolina residents with disabilities
Caregiver Eligibility:
___
(828) 631-1167 (Sylva)
(828) 321-2494 (Andrews)
(828) 298-1977 (Asheville)
Government program that provides home and community-based services for older adults and their unpaid caregivers. Services include:
- In-home care
- Meals (Congregate/delivered)
- Adult day services
- Care management
- Transportation and more
Care Recipient Eligibility:
Eligibility varies in each program
Caregiver Eligibility:
Caregivers of eligible care recipients
To find your local AAA call:(919) 733-3983
Represents over 600 licensed agencies across the State, providing health and health-related services in the home and community. Provides information and assistance in locating a hospice in Care recipient's area.
Care Recipient Eligibility:
North Carolina residents. Medical criteria vary by program
Caregiver Eligibility:
___
In NC: (800) 999-2357
Outside NC: (919) 848-3450
State provided online directory of adult day services in North Carolina.
Care Recipient Eligibility:
Anyone
Caregiver Eligibility:
Anyone
___
AAAs offer aging services, including:
- Information and Assistance
- Care Management
- Nutrition Services (i.e., Meals on Wheels)
- Legal Assistance
- Services for family caregivers through the Family Caregiver Support Program (FCSP)
State Division for Aging Services website links to 4 AAAs and also provides information about all state aging and caregiver programs.
Care Recipient Eligibility:
Anyone age 60 or older
Caregiver Eligibility:
Anyone
To find your local AAA call: (919) 855-3400
Provides online directories of licensed residential facilities, home care agencies and hospice.
Care Recipient Eligibility:
Anyone
Caregiver Eligibility:
Anyone
___
Resources on Living Arrangements for Care Recipients
Provides information and access to long term support programs and benefits such as home and community-based services for older adults and adults with disabilities.
Care Recipient Eligibility:
Forsyth and Surry County residents who:
- Adults age 60 and older OR have a disability
Caregiver Eligibility:
Anyone
(919) 855-3400
Two-state Association representing over 100 providers in North and South Carolina. Provides information and assistance in locating a hospice in Care recipient's area.
Care Recipient Eligibility:
Carolina residents. Medical criteria vary by program
Caregiver Eligibility:
___
(800) 662-8859
(919) 459-5380
Represents over 600 licensed agencies across the State, providing health and health-related services in the home and community. Provides information and assistance in locating a hospice in Care recipient's area.
Care Recipient Eligibility:
North Carolina residents. Medical criteria vary by program
Caregiver Eligibility:
___
In NC: (800) 999-2357
Outside NC: (919) 848-3450
AAAs offer aging services, including:
- Information and Assistance
- Care Management
- Nutrition Services (i.e., Meals on Wheels)
- Legal Assistance
- Services for family caregivers through the Family Caregiver Support Program (FCSP)
State Division for Aging Services website links to 4 AAAs and also provides information about all state aging and caregiver programs.
Care Recipient Eligibility:
Anyone age 60 or older
Caregiver Eligibility:
Anyone
To find your local AAA call: (919) 855-3400
Statewide association for providers of Assisted Living for seniors. Provides directory of participating assisted living facilities by county and/or city.
Care Recipient Eligibility:
Anyone
Caregiver Eligibility:
Anyone
(919) 787-3560
(888) 622 5823
Provides online directories of licensed residential facilities, home care agencies and hospice.
Care Recipient Eligibility:
Anyone
Caregiver Eligibility:
Anyone
___
Assists Medicaid eligible North Carolinians who live in inpatient facilities to move into their own homes and communities with supports.
Care Recipient Eligibility:
- Has lived inpatient for at least 3 months
- Meets CAP or PACE program eligibility requirements
- Is receiving Medicaid services before transition
- Moves into a qualified residence
- Project is not active in every part of the state
- Certain restrictions apply
Caregiver Eligibility:
None
(919) 855-4260
(919) 855-4274
Government Health & Disability Programs
Medicaid is a health insurance for people with limited income and resources. It pays for a variety of medical services, including home health care, hospice, and nursing home care.
Care Recipient Eligibility:
Must be low-income - based on specific government criteria
Caregiver Eligibility:
___
(800) 662-7030
AAAs offer aging services, including:
- Information and Assistance
- Care Management
- Nutrition Services (i.e., Meals on Wheels)
- Legal Assistance
- Services for family caregivers through the Family Caregiver Support Program (FCSP)
State Division for Aging Services website links to 4 AAAs and also provides information about all state aging and caregiver programs.
Care Recipient Eligibility:
Anyone age 60 or older
Caregiver Eligibility:
Anyone
To find your local AAA call: (919) 855-3400
Assists veterans and their families in the presentation, processing, proof and establishment of claims under federal, state or local laws. Also provides skilled level nursing care and provides burial plots to qualified veterans of North Carolina.
Care Recipient Eligibility:
Veterans who are residents of North Carolina
Caregiver Eligibility:
Caregivers of veterans
(919) 807-4250
Assists individuals and families with eligibility questions and problems related to Medicare, including prescription drug coverage under Medicare Part D, managed care, long-term care planning, health insurance and other health care issues.
Care Recipient Eligibility:
Medicare eligible
Caregiver Eligibility:
Anyone
(800) 443-9354
(919) 807-6900
Legal Help & Advocacy
Provides information and access to long term support programs and benefits such as home and community-based services for older adults and adults with disabilities.
Care Recipient Eligibility:
Forsyth and Surry County residents who:
- Adults age 60 and older OR have a disability
Caregiver Eligibility:
Anyone
(919) 855-3400
Senior law project serves clients who are 60 years of age and older. Services are listed on the webpage.
(919) 856-2564
Services include help with consumer disputes and home preservation, employment, healthcare and public benefits, HIV/AIDS legal assistance, immigrant law, veterans legal services, and taxpayer clinic. Elder law-focused services are listed on the webpage.
(704) 334-0400
Ombudsmen investigate complaints made by, or on behalf of, individual residents in long-term care facilities, including nursing homes, residential care facilities for the elderly, and assisted living facilities. They also answer questions about the quality of care or financial, physical, or mental abuse in residential facilities.
Care Recipient Eligibility:
Residents of a long-term care facility in North Carolina
Caregiver Eligibility:
___
(919) 855-3400
Adult Protective Services assist disabled adults to stop and prevent abuse, neglect, or exploitation. Anyone can make a report about suspected abuse.
Care Recipient Eligibility:
Adults age 18 or older with disabilities
Caregiver Eligibility:
Anyone
(919) 733-3818 ext. 212
or call local Dept. of Social Services. See website for numbers.
AAAs offer aging services, including:
- Information and Assistance
- Care Management
- Nutrition Services (i.e., Meals on Wheels)
- Legal Assistance
- Services for family caregivers through the Family Caregiver Support Program (FCSP)
State Division for Aging Services website links to 4 AAAs and also provides information about all state aging and caregiver programs.
Care Recipient Eligibility:
Anyone age 60 or older
Caregiver Eligibility:
Anyone
To find your local AAA call: (919) 855-3400
Provides free civil legal aid to residents of western North Carolina. Programs include Elder Law Project (ELP) which helps seniors live independently in their homes as long as possible and protects seniors from financial or physical abuse. Also assists with end of life planning.
(800) 489-6144
Assists individuals and families with eligibility questions and problems related to Medicare, including prescription drug coverage under Medicare Part D, managed care, long-term care planning, health insurance and other health care issues.
Care Recipient Eligibility:
Medicare eligible
Caregiver Eligibility:
Anyone
(800) 443-9354
(919) 807-6900
Provides free legal assistance to moderate income seniors (60+). If the older person can no longer communicate, the Clinic sometimes represents a family member or guardian.
Care Recipient Eligibility:
60+ and have a monthly household income of $1700 or less if single and $2200 or less if married
Caregiver Eligibility:
caregiver of a qualified care recipient
(336) 758-5061
Disease-Specific Organizations
Caregivers, survivors, and medical professionals are provided a wide range of services such as social, educational, and emotional support.
Care Recipient Eligibility:
Anyone
Caregiver Eligibility:
Anyone
Eastern North Carolina: (919) 463-8300
Greater Charlotte Area: (704) 417-5751
Triad Area of NC: (336) 542-4825
The BIANC provides training, educational, and support programs for adults living with a brain injury and their loved ones.
Care Recipient Eligibility:
Anyone
Caregiver Eligibility:
Anyone
(919) 833-9634
The Dementia Alliance of North Carolina provides a wide range of services for adults living with dementia and their loved ones.
Programs offered
-Case management
-Respite coordination
-Support groups
-Educational programs
-Events
Care Recipient Eligibility:
Anyone
Caregiver Eligibility:
Anyone
(919) 832-3732
The Parkinson Association of the Carolinas offers educational programs, community outreach, and group supports for adults living with Parkinson's disease, and caregivers.
Care Recipient Eligibility:
Anyone
Caregiver Eligibility:
Anyone
(866) 903-7275
Family Caregiver Organizations
Offer services for family caregivers including:
- Information and assistance
- Education and training
- Family Consultation
- Free Caregiver Helpline
- Support groups
Care Recipient Eligibility:
Eligibility varies by program
Caregiver Eligibility:
Eligibility varies by program
In NC: (919) 660-7510
Outside NC: (800) 646-2028
Caregiver Compensation
CAP/DA is a Medicaid program that helps disabled adults remain living at home. Certain family members may be allowed to be hired and paid as the personal care provider. Services may include:
- Adult day health
- Personal care aide
- Home modifications
- Home delivered meals
- Case management
- Assistive technology
- Personal emergency response
- Respite
Care Recipient Eligibility:
-Must be a resident of North Carolina
-Must be an adult 18+ with a disability
-Must require nursing facility level of care
-Must be Medicaid eligible
Caregiver Eligibility:
Anyone
Medicaid Division of Health Benefits: 919-855-4100
For questions regarding the consumer-direction program: 919-855-4388
The In-Home Aide Services program is a non-Medicaid program that provides personal care and chore services for elderly or disabled persons at home. Certain family members may be allowed to be hired and paid as the in-home aide.
Care Recipient Eligibility:
-Must be a resident of North Carolina
-Must be 60+ or disabled
-Must require assistance with daily living activities
Caregiver Eligibility:
Anyone
North Carolina Department of Health and Human Services Customer Service Center: 1-800-662-7030
Education and Events Calendar
Smart PatientsCAREGIVER STORIES
This summer I facilitated an experience that gives the phrase “coming full circle” a completely new meaning. It was my mother’s idea. My troubled teen daughter had spent the summer visiting her dad who is a TBI survivor. We live apart and she misses him terribly, or, misses who he was.
