Family Care Navigator

General Information & Assistance

Provides information and access to long term support programs and benefits such as home and community-based services for older adults and adults with disabilities.

Care Recipient Eligibility:

Forsyth and Surry County residents who:
- Adults age 60 and older OR have a disability

Caregiver Eligibility:

Anyone

(919) 855-3400

Benefits.gov (formerly GovBenefits.gov) was launched in an effort to provide citizens with easy, online access to government benefit and assistance programs. Eight years after its initial launch, GovBenefits.gov underwent a major redesign and became Benefits.gov. However, the program's mission remains the same: reduce the expense and difficulty of interacting with the government while increasing citizen access to government benefit information.

Care Recipient Eligibility:

N/A

Caregiver Eligibility:

N/A

Benefits.gov is unable to respond to specific scenarios or provide personalized advice. A number of Other Resources and Frequently Asked Questions are available to help answer any questions you may have about government programs, benefits, and services.

For additional government information, you may call USA.gov's National Contact Center at 1-800-FED-INFO (1-800-333-4636), Monday through Friday, 8 a.m. to 8 p.m. Eastern Time, to speak to an information specialist.

AAAs offer aging services, including:
- Information and Assistance
- Care Management
- Nutrition Services (i.e., Meals on Wheels)
- Legal Assistance
- Services for family caregivers through the Family Caregiver Support Program (FCSP)
State Division for Aging Services website links to 4 AAAs and also provides information about all state aging and caregiver programs.

Care Recipient Eligibility:

Anyone age 60 or older

Caregiver Eligibility:

Anyone

To find your local AAA call: (919) 855-3400

Services & Policies for Family Caregivers

Provides information and access to long term support programs and benefits such as home and community-based services for older adults and adults with disabilities.

Care Recipient Eligibility:

Forsyth and Surry County residents who:
- Adults age 60 and older OR have a disability

Caregiver Eligibility:

Anyone

(919) 855-3400

Offer services for family caregivers including:
- Information and assistance
- Education and training
- Family Consultation
- Free Caregiver Helpline
- Support groups

Care Recipient Eligibility:

Eligibility varies by program

Caregiver Eligibility:

Eligibility varies by program

In NC: (800) 672 4213

Outside NC: (919) 660-7510

FCSP services for family caregivers are provided through local area agencies on aging (AAAs) and include:
- Information
- Assistance
- Care management
- Individual counseling, support groups and caregiver training
- Respite care
- Limited supplemental services, such as transportation and home modifications.

Care Recipient Eligibility:

Anyone age 60 or older
Exception:
- Adults with dementia can be any age

Caregiver Eligibility:

- Anyone age 18 or older caring for someone who meets care recipient eligibility
Special Populations:
- Adults age 55 or older who are caring for anyone (that is not their child) over 18 years old with developmental disabilities
- Grandparents or other relatives age 55 or older caring for children (age 18 and under)

(919) 855-3413

(336) 249-2155

Lists available respite options and contact information.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

Check website for local information

Coalition of organizations that promote services and support for family caregivers. Coalition website serves as a resource for caregivers and those who work with caregivers providing online respite provider lists by county and information on respite helpline.

Caregiver Eligibility:

Anyone caring for someone who meets care receiver eligibility criteria

(858) 586-1962, ext. 218

State System of Home and Community-Based Services (HCBS)

 
Caregiver Assessment in Medicaid HCBS Waiver Program No
At Least One State Program with Consumer-Directed Option for Family Caregivers Yes
Lifespan Respite Grant Yes
State Respite Coalition Yes

 

Workplace Benefits for Family Caregivers

 
Paid Family Leave No
Unemployment Insurance for Family Caregivers No
Paid Sick Days No
Preemptive Law Prohibiting local Governments from Establishing the Right Sick Leave No

 

Miscellaneous Statewide Programs, Regulations and Legislation

 
State Alzheimer’s Plan No
Uniform Adult Guardianship and Protective Proceedings Jurisdiction (UAGPPJA) No
State Policy Permitting Delegation of 16 Nursing Tasks No
CARE Act*

No

* The Caregiver Advise, Record, Enable (CARE) Act enables family caregivers to provide safe and effective home care to older adults. In particular, it supports family caregivers when their loved ones are admitted to the hospital, and helps them to learn how to safely provide care at home once their loved ones are discharged from a medical facility.

While the finer points of the CARE Act vary from state to state, it contains three central provisions in every version nationwide:

  1. The name of the family caregiver is recorded when a loved one is admitted into a hospital or rehabilitation facility.
  2. The family caregiver is notified if the loved one is to be discharged to another facility or back home.
  3. The hospital or rehabilitation facility must provide an explanation and live instruction of the medical tasks—such as medication management, injections, wound care, and transfers—that the family caregiver will perform at home.

Services for Care Recipients Living at Home

Provides information and access to long term support programs and benefits such as home and community-based services for older adults and adults with disabilities.

Care Recipient Eligibility:

Forsyth and Surry County residents who:
- Adults age 60 and older OR have a disability

Caregiver Eligibility:

Anyone

(919) 855-3400

Two-state Association representing over 100 providers in North and South Carolina. Provides information and assistance in locating a hospice in Care recipient's area.

Care Recipient Eligibility:

Carolina residents. Medical criteria vary by program

Caregiver Eligibility:

___

(800) 662-8859
(919) 459-5380

Provides a package of community-based services to allow adults who qualify for nursing care to remain in their private residences.

Care Recipient Eligibility:

Multiple requirements:- Adults age 18 and older and
- Must qualify for nursing care

Caregiver Eligibility:

___

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See website for local contact #’s

A network of nonprofit, non-residential, community-based centers, managed by people with disabilities which offer:
- Information and referral services
- Independent living skills training
- Peer counseling
- Individual and systems change advocacy
- Life transition services

Care Recipient Eligibility:

North Carolina residents with disabilities

Caregiver Eligibility:

___

(828) 631-1167 (Sylva)
(828) 321-2494 (Andrews)
(828) 298-1977 (Asheville)

Government program that provides home and community-based services for older adults and their unpaid caregivers. Services include:
- In-home care
- Meals (Congregate/delivered)
- Adult day services
- Care management
- Transportation and more

Care Recipient Eligibility:

Eligibility varies in each program

Caregiver Eligibility:

Caregivers of eligible care recipients

To find your local AAA call:(919) 733-3983

Represents over 600 licensed agencies across the State, providing health and health-related services in the home and community. Provides information and assistance in locating a hospice in Care recipient's area.

Care Recipient Eligibility:

North Carolina residents. Medical criteria vary by program

Caregiver Eligibility:

___

In NC: (800) 999-2357

Outside NC: (919) 848-3450

State provided online directory of adult day services in North Carolina.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

___

AAAs offer aging services, including:
- Information and Assistance
- Care Management
- Nutrition Services (i.e., Meals on Wheels)
- Legal Assistance
- Services for family caregivers through the Family Caregiver Support Program (FCSP)
State Division for Aging Services website links to 4 AAAs and also provides information about all state aging and caregiver programs.

Care Recipient Eligibility:

Anyone age 60 or older

Caregiver Eligibility:

Anyone

To find your local AAA call: (919) 855-3400

Provides online directories of licensed residential facilities, home care agencies and hospice.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

___

Resources on Living Arrangements for Care Recipients

Provides information and access to long term support programs and benefits such as home and community-based services for older adults and adults with disabilities.

Care Recipient Eligibility:

Forsyth and Surry County residents who:
- Adults age 60 and older OR have a disability

Caregiver Eligibility:

Anyone

(919) 855-3400

Two-state Association representing over 100 providers in North and South Carolina. Provides information and assistance in locating a hospice in Care recipient's area.

Care Recipient Eligibility:

Carolina residents. Medical criteria vary by program

Caregiver Eligibility:

___

(800) 662-8859
(919) 459-5380

Represents over 600 licensed agencies across the State, providing health and health-related services in the home and community. Provides information and assistance in locating a hospice in Care recipient's area.

Care Recipient Eligibility:

North Carolina residents. Medical criteria vary by program

Caregiver Eligibility:

___

In NC: (800) 999-2357

Outside NC: (919) 848-3450

AAAs offer aging services, including:
- Information and Assistance
- Care Management
- Nutrition Services (i.e., Meals on Wheels)
- Legal Assistance
- Services for family caregivers through the Family Caregiver Support Program (FCSP)
State Division for Aging Services website links to 4 AAAs and also provides information about all state aging and caregiver programs.

Care Recipient Eligibility:

Anyone age 60 or older

Caregiver Eligibility:

Anyone

To find your local AAA call: (919) 855-3400

Statewide association for providers of Assisted Living for seniors. Provides directory of participating assisted living facilities by county and/or city.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

(919) 787-3560
(888) 622 5823

Provides online directories of licensed residential facilities, home care agencies and hospice.

Care Recipient Eligibility:

Anyone

Caregiver Eligibility:

Anyone

___

Assists Medicaid eligible North Carolinians who live in inpatient facilities to move into their own homes and communities with supports.

Care Recipient Eligibility:

- Has lived inpatient for at least 3 months
- Meets CAP or PACE program eligibility requirements
- Is receiving Medicaid services before transition
- Moves into a qualified residence
- Project is not active in every part of the state
- Certain restrictions apply

Caregiver Eligibility:

None

(919) 855-4260
(919) 855-4274

Legal Help & Advocacy

Provides information and access to long term support programs and benefits such as home and community-based services for older adults and adults with disabilities.

Care Recipient Eligibility:

Forsyth and Surry County residents who:
- Adults age 60 and older OR have a disability

Caregiver Eligibility:

Anyone

(919) 855-3400

Senior law project serves clients who are 60 years of age and older. Services are listed on the webpage.

(919) 856-2564 

Services include help with consumer disputes and home preservation, employment, healthcare and public benefits, HIV/AIDS legal assistance, immigrant law, veterans legal services, and taxpayer clinic. Elder law-focused services are listed on the webpage. 

(704) 334-0400

Ombudsmen investigate complaints made by, or on behalf of, individual residents in long-term care facilities, including nursing homes, residential care facilities for the elderly, and assisted living facilities. They also answer questions about the quality of care or financial, physical, or mental abuse in residential facilities.

Care Recipient Eligibility:

Residents of a long-term care facility in North Carolina

Caregiver Eligibility:

___

(919) 855-3400

Adult Protective Services assist disabled adults to stop and prevent abuse, neglect, or exploitation. Anyone can make a report about suspected abuse.

Care Recipient Eligibility:

Adults age 18 or older with disabilities

Caregiver Eligibility:

Anyone

(919) 733-3818 ext. 212
or call local Dept. of Social Services. See website for numbers.

AAAs offer aging services, including:
- Information and Assistance
- Care Management
- Nutrition Services (i.e., Meals on Wheels)
- Legal Assistance
- Services for family caregivers through the Family Caregiver Support Program (FCSP)
State Division for Aging Services website links to 4 AAAs and also provides information about all state aging and caregiver programs.

Care Recipient Eligibility:

Anyone age 60 or older

Caregiver Eligibility:

Anyone

To find your local AAA call: (919) 855-3400

Provides free civil legal aid to residents of western North Carolina. Programs include Elder Law Project (ELP) which helps seniors live independently in their homes as long as possible and protects seniors from financial or physical abuse. Also assists with end of life planning.

(800) 489-6144

Assists individuals and families with eligibility questions and problems related to Medicare, including prescription drug coverage under Medicare Part D, managed care, long-term care planning, health insurance and other health care issues.

Care Recipient Eligibility:

Medicare eligible

Caregiver Eligibility:

Anyone

(800) 443-9354
(919) 807-6900

Provides free legal assistance to moderate income seniors (60+). If the older person can no longer communicate, the Clinic sometimes represents a family member or guardian.

Care Recipient Eligibility:

60+ and have a monthly household income of $1700 or less if single and $2200 or less if married

Caregiver Eligibility:

caregiver of a qualified care recipient

(336) 758-5061

Family Caregiver Organizations

Offer services for family caregivers including:
- Information and assistance
- Education and training
- Family Consultation
- Free Caregiver Helpline
- Support groups

Care Recipient Eligibility:

Eligibility varies by program

Caregiver Eligibility:

Eligibility varies by program

In NC: (800) 672 4213

Outside NC: (919) 660-7510

Government Health & Disability Programs

Medicaid is a health insurance for people with limited income and resources. It pays for a variety of medical services, including home health care, hospice, and nursing home care.

Care Recipient Eligibility:

Must be low-income - based on specific government criteria

Caregiver Eligibility:

___

(800) 662-7030

AAAs offer aging services, including:
- Information and Assistance
- Care Management
- Nutrition Services (i.e., Meals on Wheels)
- Legal Assistance
- Services for family caregivers through the Family Caregiver Support Program (FCSP)
State Division for Aging Services website links to 4 AAAs and also provides information about all state aging and caregiver programs.

Care Recipient Eligibility:

Anyone age 60 or older

Caregiver Eligibility:

Anyone

To find your local AAA call: (919) 855-3400

Assists veterans and their families in the presentation, processing, proof and establishment of claims under federal, state or local laws. Also provides skilled level nursing care and provides burial plots to qualified veterans of North Carolina.

Care Recipient Eligibility:

Veterans who are residents of North Carolina

Caregiver Eligibility:

Caregivers of veterans

(919) 807-4250

Assists individuals and families with eligibility questions and problems related to Medicare, including prescription drug coverage under Medicare Part D, managed care, long-term care planning, health insurance and other health care issues.

Care Recipient Eligibility:

Medicare eligible

Caregiver Eligibility:

Anyone

(800) 443-9354
(919) 807-6900